Technical Spec, Htl

3 weeks ago

Baltimore, United States Encore Global Full time

Position Overview

The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.

Key Job Responsibilities

Equipment Operation
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
- Troubleshoots technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.

Customer Service
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
- Understands and fosters the hotel/client relationship.

Training/Staff Development
- Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
- Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
- Stays current with technology and industry trends.

Event Supervision
- Performs advanced work (pre/during/post event) with operations team members.
- Supervises and directs other technicians during an event.

Equipment Maintenance
- Assists team with proper security, storage, inventory, transportation, and maintenance of equipment.
- Performs inventory and forecasting of equipment needs.

Job Qualifications
- Bachelor’s Degree is preferred
- 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required
- 3-4 years of customer service or hospitality experience is preferred.
- Technical 1-Star, Professional 200 and (1) Technical Level 300 in A/P/V/L. Experience must be signed off by DPM or higher.
- New Encore team members must validate/complete all Training requirements within 60 days of hire date.
- Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
- Strong customer, client and coworker interface experience and abilities.
- A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.
- Must be able to lift 50 lbs.

Competencies

Deliver World Class Service
- Hospitality
- Ownership

Do The Right Thing
- Demonstrates Self-Awareness

Drive Results
- Ensures Accountability

See The Big Picture
- Decision Quality
- Manages Complexity

Value People
- Collaborates

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

Physical Requirements

Team members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.

Occasionally:

- Peripheral Vision
- Carrying 51-100 lbs.
- Pushing/Pulling Over 100 lbs.

Frequently:

- Color Vision
- Depth Perception
- Lifting 16-50 lbs.
- Carrying 16-50 lbs.
- Pushing/Pulling 16-50 lbs. & 51-100 lbs.

Continuously:

- Close Vision
- Distance Vision
- Hearing
- Lifting 0-15 lbs.
- Carrying 0-15 lbs.
- Pushing/Pulling 0-15 lbs.

In terms of time allocation per day:

- 0-1 hours/day: Climbin

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