NKSFB, LLC is the largest business management firm in the country, with more than 650 employees working from seven offices in the Los Angeles and New York City area. We work alongside the world’s top artists in music, film, and television, as well as athletes, executives, entrepreneurs, and other high achievers, offering a sophisticated range of concierge-style services to meet their lifestyle management needs.

**Position Title**: Helpdesk Associate

**Reports To**: Helpdesk Supervisor

**Department**: Information Technology

**Location**: Westwood

**Your Role**:
The Helpdesk Associate will play a pivotal role in our IT team by ensuring the seamless replacement and installation of new computers. You will be responsible for efficiently managing the PC replacement project, ensuring mínimal disruption to end-users while providing excellent customer service. Additionally, this role will involve participation in various other IT projects beyond PC replacements. The position requires a team player who will be expected to be organized, motivated, and demonstrate a professional attitude. They will have a basic understanding of Windows-based computers and troubleshooting methodologies.

**What Will You Do?**
- Receive, handle, remove, decommission, and track all helpdesk inventory.
- Image, configure, deploy, and relocate corporate desktops, laptops, peripherals.
- Troubleshoot basic issues related to Windows-based computers and escalate complex issues.
- Provide user support and training as needed during the PC deployment process.
- Perform repairs to hardware and peripheral equipment, processing warranties with vendors.
- Perform cable management.
- Triage issues reported in our ticketing system (Solarwinds Service Desk).
- Ensure vendor contracts and agreements are up-to-date and compliant.
- Take detailed meeting notes, track deliverables, and project status.
- Assist in updating general documentation and user guides.
- Coordinate procurement and replacement of hardware and software as needed.
- Perform other related duties as assigned or requested.
- Collaborate with HR, hiring managers, and the helpdesk for user onboarding and offboarding.
- This role may require occasional evening or weekend work to address IT emergencies or system maintenance.

**What Do you Need to Succeed**:

- Working knowledge (i.e: administration) of Microsoft Windows workstations.
- Working knowledge of computer hardware and how to configure them in Windows.
- Ability to work effectively with others.
- Ability to effectively prioritize tasks.
- Ability to multi-task and adapt to changes quickly.
- Strong oral and written communication skills.
- Strong sense of urgency and time management skills.
- Exceptional analytical, problem-solving, and customer service skills.
- Superior organizational skill.

**Education/Experience**:
**Physical Demands and Work Environment**:

- Standing, walking, crouching, and regular lifting up to 15 pounds
- Frequent use of hands and reaching with hands and arms
- Regularly talking, hearing, seeing, and sitting
- Moderate to loud noise level
- Risk of electrical shock

**What We Offer**: NKSFB offers a great variety of benefits and perks to our employees. Some of these include:

- Medical, Dental and Vision coverage
- Flexible Spending Account
- Basic Life and AD&D
- Voluntary Life and AD&D
- Long Term Disability
- Voluntary Critical Illness and Cancer, Hospital Indemnity and Accident Coverage
- Genetic Screening and Cancer Support
- Pet Insurance
- Accrue 15 PTO days annually
- 401k, Match and Profit Sharing Plan
- 10 Paid Holidays and 1 Floating Holiday
- The job duties listed are typical examples of work performed by positions in this job classifications and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Employees may also perform other duties as assigned._