Server

3 weeks ago

Grand Rapids, United States Founders Brewing Co. Full time

**SUMMARY**:
Founders’ Servers are responsible for providing guests an exceptional Taproom experience through friendly, informative, and professional food and beverage service in a welcoming environment. Servers are responsible for all elements of service within their section and maintain ownership of the guest experience in that section. In addition to serving guests, Servers are expected to perform supplementary tasks, including opening and closing duties, completing side work, changing kegs, cash and credit card transactions, and working as part of a successful and effective team while following all SOPs and protocols.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Perform and uphold guest-facing taproom processes, ensuring exceptional customer service and timely delivery of food and beverages.
- Be responsible for the entirety of a section and guest experience within that section, including maintaining service standards and guest-facing problem resolution.
- Maintain cleanliness within your section, to include bussing, pre-bussing, maintenance of the tabletops as well as floors and seating.
- Develop and maintain a working knowledge of Founders’ beers and be able to address questions informatively, helping to guide guests through tasting notes, recommendations, and pairings.
- Assist Taproom operations by running food, bussing, tables, and helping where needed, regardless of whether the work falls within a given section.
- Accurately take beer and food orders with a positive and helpful attitude.
- Learn and use the Aloha POS System and accurately enter food orders; maintain awareness of ticket times and check on food as needed.
- Be responsible for processing cash and credit transactions; understand and execute Founders’ cash handling SOPs.
- Demonstrate understanding of Michigan law as it pertains to the sale of alcohol: obtain or provide ServSafe Alcohol Certificate.
- Wash and stock glassware, ensuring consistency and cleanliness.
- Maintain awareness of and anticipate guest needs; be continuously cognizant of the status of each guest and of any new arrivals.
- Learn our weekly specials and how they affect business on any given day.
- Develop and maintain knowledge of Founders’ culture, products, and the Taproom layout. Be able to effectively communicate that information to our customers.
- Maintain facilities, including but not limited to: changing paper towel/toilet paper and refilling soap dispensers as needed.
- Change soda syrup as needed.
- Perform opening and closing procedures for bar(s) and floor (see SOPs).
- Become familiar with and learn to navigate the phone system.
- Other duties as assigned.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; talk or hear and taste or smell. The employee is frequently required to walk and reach with hands and arms. The employee must regularly lift and /or move up to 30 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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