Meter Services Supervisor

3 weeks ago

Richmond, United States Bermex Full time

**About The Team**

At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.

**About the Role**

The Meter Services Supervisor reports to the Operations Manager at Bermex. This position will play a key role in interacting with customers, holding knowledge of industry standards, interfacing with management from within and outside of the department, and leading special initiatives in the meter services department. This position requires a high degree of metering knowledge, excellent time management, and exceptional interpersonal communication skills.

**What You’ll Do**
- Meter Reading Supervision
- Identifies, investigates, and resolves issues ensuring deadlines are met
- Partners with customers, managers, utility, or other personnel to ensure customer satisfaction with ongoing communication, cooperative problem management, and regular feedback on goal achievement or obstacles experienced
- Works with Manager and other leaders to identify and address inefficiencies and opportunities for cost reduction
- Explains and demonstrates work tasks to new workers or assign training tasks to experienced workers
- Recommends or implements personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions
- Recommends and implements measures to improve worker motivation, equipment performance, work methods, or customer services
- Requisitions needed personnel, supplies, equipment, parts, or repair services
- Meter Services Assistance
- Drives vehicles or equipment to complete work assignments or to assist workers
- Interprets transportation regulations, safety regulations, or company policies and procedures for workers
- Prepares, compiles, and submits reports on work activities, operations, productivity, or work-related accidents
- Resolves worker problems or collaborate with employees to assist in problem resolution
- Performs or schedules repairs or preventive maintenance of vehicles and other equipment
- Assists workers in tasks, as needed, such as disconnect and reconnection of consumer accounts
- Customer Communication
- Handle customer inquiries when applicable or refer customer complaints to the appropriate authorities,
- May provide general information about the meter services to customers, when applicable
- Use telephones, tablets, and/or computers to communicate

**About You**

**Must haves**:

- Education: High School Degree/GED
- Experience: Must be 21 years of age or older. Must have at least 2 years of experience in gas metering, specifically disconnect and reconnect of natural gas to include pilot relighting

**Nice to haves**:

- Education: High School Degree/GED
- Experience: Additional experience in gas metering supervision or a related field

**Your Skills**:

- Ability to multi-task and work independently as well as a team
- Excellent leadership skills and ability to manage a team
- Exceptional flexibility in daily routines and route scheduling
- Project management skills
- Proven understanding of industry standards
- Adequate time management skills to facilitate worker efficiencies
- Excellent communication skills, comfortable interacting management and customers
- Ability to interact with unhappy or negative customers in a professional manner
- Excellent attention to detail for problem solving and finding
- Ability to walk long distances and prepare for weather conditions, accordingly

**Benefits**

**Health and Safety**
- Group health plans including medical/prescription, dental, vision and a variety of other coverage options
- Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
- Flexible Spending Accounts or an option for a Health Saving Account with company match
- Company paid Employee Assistance Program (EAP) for all employees and eligible family members

**Retirement**
- Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
- Roth or Traditional 401(k) Retirement plan with company match

**PTO Plans**

**After 90 completed days of service for full-time employees**:

- Paid Vacation
- Paid Holidays
- Paid Wedding Day
- Veterans Day paid time off for our veterans
- Paid Sick Time (New York based positions ONLY)

Perks/Allowances
- Company vehicle (for all driver-based positions)
- Gas card for company vehicle (if applicable)
- Company provided cell phone or mobile allowance (only if applicable)
- Boot allowance from approved vendors
- Daily per diem for travel-based positions

**Where We Wo

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