Member Advocate

3 weeks ago

Fort Wayne, United States Fire Police City County FCU Full time

Description:
**JOB SUMMARY**

Responsible for the control of late and/or delinquent loan accounts and pending late payment reminders. Make follow-up telephone calls on delinquent loan accounts and maintain accurate records on delinquent loan accounts. Optimize collections on accounts while balancing the goodwill of members with the overall business interests of the credit union.

**ESSENTIAL FUNCTIONS**
- Monitor member accounts daily for delinquency status for consumer and real estate
- Identify problematic accounts for discussion with the Member Advocates team
- Prepare and present reports on delinquent accounts and collection activity and progress
- Work with members to create payment arrangements and plans to collect on delinquent accounts
- Identify members who qualify for work-out or TDR
- Work alongside Member Advocates Manager/Supervisor to create work-out loan packets
- Maintain up-to-date member account information
- Ensure accurate and up to date information for Credit Bureau reporting; update as needed
- Research payroll deduction stops, starts, and changes as they may affect the status of a loan repayment.
- Follow Credit Union Policy and Guidelines for collecting and working Delinquent accounts
- Create attorney packets for collection accounts
- Mitigate loss of Collateral
- Maintain rapport with members regarding delinquent account.
- Maintain and recover Credit Union assets (collateral, shares, etc.)
- Work with Member Advocate Manager on legal issues for CU accounts.
- Other duties as assigned by President/CEO or Executive Management.

**Requirements**:
**COMPETENCIES/SKILLS**
- Leadership
- Decision Making
- Excellent Oral and Written Communication
- Ethical Conduct

**REQUIREMENTS/QUALIFICATIONS**
- High School Diploma or Equivalent

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