Front Office Supervisor

2 weeks ago

Galveston, United States Hotel Lucine Full time

Responsible for the management in implementation of guest facing interactions property wide to include tasks such as checking in/out guests, greeting guests, responding to guest questions and requests, helping direct guests around property, booking hotel and restaurant reservations, supporting service to our guests in the lobby area, and generally helping ensure a positive guest experience.

**Description**:
**We are looking for a highly motivated and passionate Front Desk Supervisor to come join our team**
- Hotel Lucine is here to usher in a new generation of hospitality in Galveston. Our establishment offers a distinctly unique, people-centric experience that allows us to create an environment unlike anywhere else on the Gulf Coast. This property is more than a hotel, it’s a place to foster community for residents and guests of the island who embrace Galveston’s gracious and peculiar soul._
- Hourly Range $22-$25_

**What We Offer**:

- A healthy and professional hotel, restaurant and bar environment, with a strong emphasis on mentorship and education.
- Competitive wages with opportunities for growth.
- A chance to learn and hone your skills in areas such as supervisory roles, management and new concept development.
- Employer sponsored health insurance plans for all full-time employees and their dependents.
- Daily family meal; available to all staff before every service.
- On property discounts.
- Paid vacation.

**Our Expectations & Requirements**
- Have at least 2 years of general hotel front desk experience of similar caliber and volume.
- Ability to be consistently punctual and ready to work at your scheduled in-time.
- Lead front desk associates as necessary to ensure the efficient and successful operation of the hotel front desk.
- Help support F&B staff in the lobby to seat guests and clear tables.
- Ensure accurate coordination of room inventory in the property management system and liaison with the housekeeping department.
- Ensure front desk staff know current rates, packages and promotions.
- Support Front Office Manager with operations.
- Greet guests and ensure the lobby area and front desk staff adhere to brand standards.
- Help to instill company culture, build morale, and create an inclusive and ongoing positive work environment, using established procedures as well as newly developed initiatives.
- Oversight of the hotel front desk, ensuring organization of the department and staff are trained for success.
- Positive employee relations and job satisfaction.
- Guest satisfaction, conflict resolution and ability to work within a team.
- Respond to Guest reviews, both positive and negative.
- Ability to lift 50 pounds and be comfortable standing for extended periods of time. May be required to continuously bend, reach, and twist during a shift.

**_
We are an equal opportunity employer and are committed to providing an inclusive and diverse work environment. This job description is intended to describe the general nature of the work an employee can expect within this job classification. It is not a comprehensive inventory of all duties, responsibilities and qualifications required._**

**Salary**:
$22 - $25 per hour

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