IT Support Specialist Iii

2 weeks ago

Camp Hill, United States Everound Full time

Hi there Everound provides managed information technology services designed to help companies become more efficient, boost productivity, reduce risk, and promote digital security. We support national organizations and small businesses by solving IT challenges with customized information technology solutions.

**Responsibilities include, but are not limited to**:

- Help to maintain performance of client computer systems.
- Discuss workflow processes and procedures with upper management
- Determine where improvements in the workflow and other systems can be made
- Resolve technical problems with client’s Local Area Networks (LAN), Wireless Networks (WiFi), and other systems.
- Increase business systems efficiency
- Learn and read technical materials to develop and design new programs that fit a client's needs
- Build, design, set up, fix and/or modify client computer systems and hardware
- Test and maintain all workflow systems, analyzing and documenting results
- Present frequent progress reports
- Respond to queries from client’s either in person or over the phone, providing after hours support as scheduled
- Ability to coordinate and assign work as needed

**Knowledge, Skills and Abilities**:

- 3+ years of technical experience required
- Proficient with Active Directory Users & Computers, Computer Management and Security Groups
- Proficient with Entra User & Device Management
- Proficient with mail trace and mail flow
- Proficient with TCP/IP, understands how routing, DNS and VLANs can impact troubleshooting.
- Proficient with VOIP systems, call flows, call queues, auto attendants, troubleshooting call reporting etc.
- Proficient with Distribution Lists, O365 Groups, Shared Mailboxes, O365 permissions and understanding of Dynamic DLs
- Installation and troubleshooting of an Ethernet drop(s), PoE security cameras, access point, etc.

**Required Qualifications**:

- U.S. Citizenship is required
- A valid driver’s license is required
- Firm grasp of modern computer operating systems such as, Windows 10/11 and MacOS
- Excellent analytical and critical thinking skills
- Solid understanding of business process mapping
- Technical proficiency
- Able to monitor and assess system performance
- High attention to detail and accuracy
- Strong independent worker
- Strong verbal and written communication skills
- Expert problem solver and troubleshooter
- Efficient time management
- Works well under pressure
- Relevant experience in IT field
- A strong business sense with the ability to balance and merge company processes with IT systems

Pay: $28.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance

Experience level:

- 3 years

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed

**Experience**:

- IT support: 3 years (required)

Work Location: In person

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