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Patient Representative- Float
3 months ago
**About Us**
At Excelsia Injury Care, we provide management services to a host of healthcare companies throughout Maryland, Delaware, Virginia, Pennsylvania and Missouri which furnishes high-quality integrated healthcare to people suffering from neuro-musculoskeletal injuries. The healthcare companies we manage and service offer an extensive slate of office-based diagnostic, surgical and rehabilitation services, provided by compassionate and skilled professionals who medically manage each patient from evaluation through treatment to ensure patients have the best achievable outcomes. Our healthcare companies are leaders in care delivery for personal injury and worker’s compensation patients and have a proven track record of returning patients to their highest level of activity as quickly as possible. We are devoted to furnishing highly competent and timely services in compliance with all applicable legal, regulatory and ethical standards; a commitment to doing things right. We strive to be a good corporate citizen and integrate ESG (environmental, social and governance) considerations within our Enterprise business practices. Our mission is to benefit the healthcare companies we serve, as well as all our collective employees, and communities.
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**Job Duties (may vary depending on region/location)**:
- Provide administrative support to departmental physicians/supervisor/manager/administrators to include receiving and disseminating of telephone/fax messages in a timely and appropriate manner using clinic and your name
- Provide consistent support/coverage as needed per departmental policy
- Direct patients, families, and visitors to appropriate medical treatment areas in a sensitive and caring manner
- Assist with the distributing of reports, records, and messages maintaining patient and clinic confidentiality
- Assist with maintaining internal/external supply inventory
- Maintain on-site presence during business hours
- Comply with Micro MD and BSO departmental billing functions. Post patient charges and payments
- Assist Manager by coordinating, reviewing, and preparing clinic charts for patient appointments as per departmental policy
- Maintain the office in a neat and orderly fashion. Assist in maintaining a safe environment
- Assist Manager and District Manager in completing request for medical records and any and all requests
- Maintain charts in proper order, inserting forms and reports in the appropriate location, making certain all forms as well as dictations are completed
- Copy materials, obtains mail when requested. Initiates, prepares, updates forms, reports, and records on a routine basis
- Respond to corporate/physician/patient/family/attorney, inter/intra departmental general inquiries and ambiguous situations
- Utilize QIP principles/techniques for organizational change and systems modification
- Operate and maintain pertinent office machines/equipment to include fax, computers, copiers, etc.
- Assist with the collection, sorting and distribution of departmental mail/correspondences/ faxes/phone messages in a timely manner
- Perform other duties and assignments as directed and/or necessary
- Interview patients / collects information and enters into computer
- Ensure patients’ paperwork and Micro MD match
- Verify insurance and documents in computer using account case notes
- Explain Excelsia Injury Care paperwork to patients and ensure they understand. Witness patient signatures
- Maintain office in neat and orderly manner
- Scanning and uploading paperwork to the EHR, if applicable
- Other duties as assigned
**Motor Vehicle Report Monitoring**:
**Minimum Requirements**:
- High school diploma or GED equivalent
- 6 months+ of medical experience in an administrative physician office setting
- Previous computer skills to include data entry, Word, Outlook, etc.
**Additional Skills/Competencies**:
- Ability to handle multiple tasks and responsibilities
- Basic telephone and computer skills
- Tact and skill in patient management
- Excellent communication and organizational skills
- Basic understanding of medical office procedures
- Ability to effectively interact with doctors, patients and co-workers
- Ability to triage patients, taking basic vitals (blood pressure, pulse and respiration)
**Physical/Mental Requirements**:
Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.
