Implementation Manager, Global Mobility Solutions

3 weeks ago

Rolling Meadows, United States Gallagher Full time

About Us:
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

Overview:
Our small and growing team consists of Business Development, Regional Mobility Managers and Analysts at all levels, each with individual skill sets, experience and background, bringing their own contribution and expertise to a close and collaborative team.

Using their consultative mind set, our team work with clients to achieve transformational success by:

- Developing global mobility strategies right for their business
- Designing and implementing policies and processes, fit for purpose
- Managing fully outsourced programs on their behalf
- Providing guidance through the complex world of Global Mobility and mitigating risk
- Hand holding their valued talent as they move through the relocation cycle
- Utilising the best technology available to deliver successful global mobility outcomes, all in one place

With a focus on technology and client implementation, his is an exciting opportunity to join a fun and collaborative team with ambitious growth plans.

**Responsibilities**:
Working closely with the growth and service delivery teams, the Implementation Manager will play a crucial part in the project management of onboarding new clients or managing change to existing clients, where required. The, primary focus being on:

- Leading the client on-boarding process from handover with the growth team, following a signed SOW through to Go Live
- Leading the technology element of implementation by working closely with our technology partners to ensure effective implementation
- Project managing numerous work streams including service delivery processes and technology requirements- Defining processes and approaches, by working closely with the client, growth and service delivery teams
- Working with Gallagher default or client providers to ensure the scope is fully understood and requirements are addressed ahead of GO Live, by providing training
- Working closely and guiding client stakeholders to ensure their needs are met within the agreed scope, ahead of GO Live
- Training the service delivery team on the processes, scope and approach
- Overseeing the initial service delivery approach upon GO Live to ensure any tweaks are made effectively and there is a smooth handover
- Operating in partnership with service delivery to identify and implement improvements process and technology, throughout the client lifecycle, as needed
- Managing numerous ad-hoc projects, where change to service delivery model is needed
- Managing the technology roadmap for change as required by the business
- Running data analytics/ reporting from the technology
- Plus any additional duties and responsibilities that may reasonably be expected to be undertaken in accordance with the role._

Qualifications:
Required: Bachelor's degree and 5 or more years client coordination and/or claims management experience OR High School degree and 10 years client coordination and/or claims management experience. License required. Able and willing to travel approximately 25% of the time.

Preferred: LIVE IN CENTRAL OR EASTERN TIME ZONE
- Gained broad global mobility experience from a service delivery perspective
- A strong background in technology in particular, with demonstrable experience in mobility assignment management platforms and integrated solutions
- Experience of client on-boarding, leading implementation and project management
- Holistic understanding of compensation, tax, international payroll, immigration and relocation
- Solid business acumen
- Out of the box thinking
- Willingness to pivot and contribute to projects outside of day to day responsibilities
- Highly project and process management focused
- Ability to manage multiple priorities and deadlines
- Effectively handle multiple projects as well as manage the details associated with everyday tasks
- Balance multiple priorities
- Deliver work on a timely basis

Behaviors: Excellent verbal and written communication skills. Able to quickly determine critical issues.

Additional Information:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- Medical/dental/vision plans, which start from day one
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave

**Other benefits include**:

- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training

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