Consumer Loan Processor

Position Summary:
Primary Responsibilities:
2. Ensures all paperwork is completed properly. Provides required documents to branch personnel and/or members for completion, review and execution. Maintains loan files according to retention and electronic filing guidelines. Indexes files utilizing electronic system for easy retrieval.

3. Verifies critical borrower and loan information is on record and accounted for.

4. Disburses loan proceeds to members following the completion of loan documents and verifying execution.

5. Demonstrates an ability to meet and exceed established department production, service and quality goals.

7. Collaborates with team members to provide effective and efficient service to our members.

8. Proposes enhancements to process and or procedures in order to improve efficiency and/or the quality of results.

Other Responsibilities:
1. Reviews and clears stipulations by collecting and verifying additional member information to meet underwriting standards.

2. Develops, maintains, and demonstrates a working knowledge of credit union loan standards, policies, procedures, and applicable state and federal government rules. Adheres to policies that govern the position.

3. Ability to successfully perform loan servicing functions as needed.

4. Follows all Launch Credit Union policies and procedures.

6. Completes assigned compliance training in a timely manner.

7. Attends meetings and training sessions as required.

8. Perform other duties as assigned.

Supervisory Responsibilities:
None

Education, Experience, and Skills Required:
1. A high school diploma or GED.

2. Minimum of three years’ customer service experience required. One year's experience in consumer lending processing/closing preferred.

3. Consistently demonstrates a courteous, tactful and professional approach when dealing with dealers, members and internal staff in accordance with established customer service standards and demonstrates concern and respect for others in all interactions, inspiring trust and confidence.

4. Must be organized and have the ability multitask while paying close attention to detail. Strong written, verbal and interpersonal skills.

5. Ability to work within a team environment. Consistently demonstrates self-motivation and independent problem-solving skills, requiring only mínimal direct supervision, in order to maximize individual productivity and efficiency.

6. Must be knowledgeable or ability to quickly learn the credit union products and services including the various types of loan products. Has an understanding of the paperwork that is required for each loan and how to read a credit report.

7. Ability to learn and understand the applicable regulations.

8. Modifies behavior or methods in order to adjust to quickly changing environments and reorganizes workload in order to promptly accommodate critical tasks.