IT Operations Architect

3 weeks ago

New York, United States Amida Care Full time

Amida Care, the largest Medicaid HIV Special Needs Plan in NY, delivers a uniquely effective care model that has become a true benchmark for innovation, engagement, and member health outcomes. Our mission is to provide access to comprehensive care and coordinated services that facilitate positive health outcomes and general well-being for our members. This true integrative care model addresses psychosocial, housing, behavioral and medical services directly evolving around the needs of each member.

We are a community of individuals from diverse peoples who work together to actively foster a fair, equitable, inclusive environment where all employees receive an invitation to belong. Visit Amidacareny.org for more information about the Amida Care culture.

We are actively seeking a highly motivated, innovative, and experienced leader to join our team as the IT Operations Architect - Network. Compensation will be commensurate with experience.

**Position Summary**:
**Responsibilities**:

- Define and document WAN, LAN and VPN build processes including testing and quality assurance; research and design alternative solutions to improve network performance, usability and reliability.
- Manage overall deployment methodology for WAN, LAN and VPN.
- Lead in response of defining and analyzing networking issues escalated from help desk.
- Analyze Problem Management and Root Cause Analysis reports and search for trends and solutions to prevent future problems; engages other teams to aggressively address significant problems.
- Adhere to existing processes as documented and actively participate in the development of new processes that adhere to best practices methodology.
- Evaluate and anticipate the impact of technical solutions environments; identify key performance indicators to quantify systems performance and deployment deliverables.
- Identify and maintain a definitive network related software and firmware standards and software and firmware lifecycle.
- Research and make recommendations on new technology products and services in support of procurement and development efforts.
- Possess a strong understanding of coding concepts (PowerShell, SNMP, WMI and vbs).
- Possess a strong understanding of network protocols (TCP/IP, iSCSI, UDP), switching technology and ports.
- Possess a strong understanding of integration design and reference architecture.
- Possess a strong understanding of High Availability, DNS, DCHP, AV and firewalls.
- Ensure that solutions meet business requirements and goals, fulfill end-user requirements and identify and resolve issues (execution of a plan that turns an idea into a solution).

**_Amida Care is Diversity, Equity and Inclusion employer committed to full inclusion and elimination of discrimination in all its forms. We strive to develop, promote and sustain a culture that values equity and leverages diversity and inclusiveness in all that we do.
- **

**EDUCATION REQUIRED**
- Bachelor’s Degree in Computer Science or related field or, an equivalent combination of education and related work experience required.

**EXPERIENCES AND/OR SKILLS REQUIRED**
- Four (4) years’ work experience in Information Technology.
- Cyber security experience preferred
- Demonstrate design, development and implementation of highly complex solutions.
- Demonstrate logical approach to problem solving and high-level analytical capabilities, programming and related technical skills showing ingenuity and creativity, including an attention to detail and an understanding of business process and constraints.
- Work within a change management framework that incorporates distinct development, test and production environments, solution promotion and deployment processes, as well as, solution testing and defect management.
- Demonstrate ability to work in a team environment, meet deadlines, mentor, share knowledge and take on responsibility and accountability for assigned areas.
- Demonstrate experience in participating in multiple projects and ability to work with limited supervision, showing creativity, innovation, motivation, initiative and professionalism.
- Must have excellent interpersonal, analytical, written and verbal communication skills; including, the ability to convey information to non-technical colleagues in a concise and clear way.
- Demonstrate understanding and sensitivity to multi-cultural values, beliefs, and attitudes of both internal and external contacts.
- Demonstrate appropriate behaviors in accordance with the organization’s vision, mission, and values.

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