Sourdough Bakery Manager

Job Title: Sourdough Bakery Manager [Shea]

Company: Proof Bread, LLC

Location: Shea [3110 E Shea Blvd, Phoenix AZ 85028]

Position Type: Full-time

Compensation: $50,000-$60,000/year salary + bonuses

Benefits: Health, Dental, and Vision Insurance; Voluntary Life and Accident Insurance; PTO and Sick Time

Job Summary:
Key Responsibilities,_ include but are not limited to_:
**Team Leadership**

*Recruit, train, and motivate a team of bakers, customer service, and kitchen staff. *Set clear expectations, provide guidance, and supervise the team to achieve production goals. *Perform routine one on one conversations to foster open communication and employee development. *Foster a professional, positive, collaborative, inspirational, and growth-minded work environment. *Attend Bakery Managers meetings and participate in Daily Stand-Ups as set by Operations Director.

**Production Management**

*Supervise and coordinate sourdough bread production activities, including milling, prepping, mixing, shaping, proofing, and baking for optimal results. *Ensure the production process adheres to established recipes and quality standards. *Effectively relay communications between senior management and bakery staff promptly. *Set weekly pars to meet sales goals and reduce waste. *Maintain accurate production schedules and manage OT to encourage employee work/life balance and organizational budgeting goals. *Ensure all daily, weekly, and monthly records are properly maintained.

**Quality Control**

*Uphold the highest quality and consistency standards for Proof Bread sourdough products. *Conduct regular quality checks, noting flavor, texture, and appearance of the bread. *Address any quality issues, implement improvements and/or promotions, and/or coordinate training and resources as necessary.

**Customer Relations**

*Develop and train FOH staff on proper product handling, opening/closing procedures, customer service and sales tactics. *Interact with customers and address inquiries, feedback, and coordinate special orders and sales in accordance with company policy. *Ensure baked and available product numbers are accurately entered into Square before bakery opening. *Maintain a welcoming and friendly customer-focused atmosphere in the bakery.

**Equipment and Facility Maintenance**

*Ensure all baking equipment is in good working order via regular maintenance checks. *Oversee routine maintenance and repairs, coordinating with external vendors as needed. *Maintain a clean and organized bakery facility with adherence to health and safety standards and maintenance logs.

**Inventory Management**

*Monitor ingredient inventory and order supplies as necessary using established channels to meet production needs. *Coordinate receiving of ingredients, inventory storage and rotation, and facility transfers. *Minimize waste to ensure efficient use of resources through effective sales, creativity, and par management strategy.

**Safety and Sanitation**

*Enforce strict adherence to health and safety guidelines in the workplace. *Implement and maintain sanitation protocols for equipment and workspaces. *Train staff on proper food handling and safety procedures.

**Sales, Marketing, & Budgeting**

*Capture and share behind-the-scenes photography and videos to encourage team via marketing, customer interaction and excitement. *Act as a representative of Proof Bread brand in the local community. *Meet store sales goals, manage store budget, and perform secure bank deposits. *Collaborate with the Bakery Owners and Creative Team to develop new sourdough bread varieties and seasonal offerings.

Qualifications:
*Proven experience as a baker, with a strong focus on sourdough bread production. *Previous management or supervisory experience in a bakery setting a plus. *Knowledge of sourdough breadmaking techniques, fermentation, and handling starter cultures. *Excellent leadership, delegation, interpersonal, and conflict-management skills. *Strong organizational, time management, and problem-solving skills. *Knowledge of food safety and sanitation regulations. *Basic understanding of financial management and budgeting. *Ability to work in a fast-paced and physically demanding environment. *Flexibility to work early mornings, weekends, and holidays as required. *ServSafe Certification required.

KPIs:_ bonuses awarded upon meeting KPIs_
- **Team Leadership**: team sentiment polls, one-on-ones, participation in manager meetings and stand-ups, timely approval and submission of timesheets
- **Production Management**: maintaining staffing/OT budget, completion of daily production reports, set pars, scheduling accuracy (estimated hours vs actual hours)
- **Quality Control**: periodic senior management audits, customer reviews re: product quality
- **Customer Relations**: customer reviews re: customer service, customer polls
- **Equipment and Facility Maintenance**: status of equipment, completion of maintenance logs, senior management cleanliness au