Customer Service Liason

2 weeks ago


Genoa City, United States Crafted Countertops, Inc. Full time

At Crafted Countertops, Inc. we create custom countertops out of Granite, Quartz and other natural stone.

We are hiring hard-working and motivated individuals for this Customer Service position. We are a small family owned business who values our relationships within our company and with our customer.
- Communicate with customers to determine project details and assist in choosing the best product.
- Utilize software to track and manage jobs to ensure all customer needs are met.
- Perform quoting of jobs according to customer specifications.
- Maintain a good knowledge of types of stone, edges, colors, and more to meet customer needs.
- Fully listen and respond to customer needs and complaints to ensure customer satisfaction.
- Work alongside management, accounting, and engineering staff to effectively serve customers.
- Provide an excellent customer service experience.
- Troubleshoot issues as they arise and problem-solve as necessary.
- Experience with customer service and sales, preferred; not required, we will train you

Hours are 8:30am-5pm Monday-Thursday and 8:30am-4pm Fridays. Occasionally a Saturday to take a customer appointment (this is rotated between all office staff).

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Paid time off

Experience level:

- 2 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Work Location: In person


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