Dispatcher
1 week ago
DEPT OF TRANSPORTATION
- Driving the future of transportation with a diverse and innovative team_
- To_
**DISPATCHER**
Job Location:
Address: 2302 W Durango St. Phoenix, AZ 85009
Posting Details:
**In the TOC we do NOT -**
**Take 9-1-1 calls, we are not a PSAP; as a matter of fact, we aren't even a call center. ADOT call centers are completely separate from the TOC. We also do not call tow trucks, call for crisis response, enter or confirm warrants, stolen property/vehicles, missing persons, etc. We do not have an ORI (we do not require TOC Certification Level A, we only require Level D)**
**If you have any further questions, please feel free to call the TOC during business hours at 602-257-1563 / Option 3 and ask to speak with the Manager or on-duty Supervisor.**
**Please see the following ADOT-produced video for a brief overview of TOC operations -**
**We are a 24x7x365 operation, Shifts 2 (afternoon/evening) & 3 (midnight) offer competitive Shift Differentials**
**Shift 1: 6am to 2pm**
**Shift 2: 2pm to 10pm**
**Shift 3: 10pm to 6am**
**Salary**: $42,780.92 - $52,780.92
Grade: 18
Anticipated Salary: $47,780.92
Closing Date: 6/19/2024
Job Summary:
Under general supervision of a Dispatch Supervisor, this position performs work of a highly technical nature in the Traffic Operations Center (TOC). This position is responsible for utilizing a multi-line phone system, a Computer Aided Dispatch (CAD) system as part of a suite of interfaced operational programs including the ERS reporting system which is the public portal (511) for statewide highway conditions, a 2-way radio system, CCTV cameras, and Dynamic Message Signs (DMS) to receive, process, coordinate, and disseminate emergency and non-emergency incidents and related information from multiple sources to the public, other public and private entities, and to various sections with the Arizona Department of Transportation. This position is responsible for utilizing CCTV cameras to verify reported incidents of traffic flow impediment, assess situations using independent judgment regarding notification to the public as well as public and private entities, including public safety.
This position also coordinates information on events with other Arizona cities and counties' Traffic Management Centers, monitors the Wrong Way Driver Detection system, assists with statewide incident management through DMS and CAD.
Handles incidents on a 24-hour/7-day per week schedule including weekends and Holidays.
Job Duties:
Essential Duties and Responsibilities include but are not limited to:
- Dispatch mobile response units to emergency and non-emergency incidents utilizing two-way radios and a Computer Aided Dispatch system; add Wrong Way Driver Detection System
- Receives incoming calls and provides assistance to the public, state agencies, including DPS and local police and other agencies to assist with traffic control or other inquiries
- Complete and maintains DPS TOC certification which includes all ADOT training courses, on-the-job operator training, and quarterly certification tests. May drive a state vehicle in the course and scope of state business statewide
- Creates and posts message on Dynamic Message Signs, including information on crashes, closures, AMBER alerts, high pollution advisories, fire warnings, construction and various traveler information signs statewide
- Operates two-way radio and paging/notification system to call out ADOT field personnel and to receive communication from ADOT crews in the field
- Updates all contact lists and District procedures on a daily basis and information is received from the District offices
- Enters ERS events for traffic congestion during rush hours and reviews all types of entries for accuracy statewide. Reports all freeway monitoring equipment malfunctions to appropriate field personnel
Knowledge, Skills & Abilities (KSAs):
**Knowledge of**:
- State highway system
- Monitoring traffic flow
- Operation of the paging/notification System
- Statewide contact procedures
- Report writing using the CAD software
- Telephone etiquette
- Dispatch procedures as related to mobile response units utilizing a 2-way radio system and CAD system
**Skills in**:
- Problem solving skills
- Prioritizing events and situations
- Two-way radio dispatch experience
**Ability to**:
- Perform quarterly certification tests
- Control CCTV monitoring system
- Multi-task managing stressful traffic related events
- Post OMS messages
- Read maps
- Work weekend and holidays
- Work various shifts
Selective Preference(s):
Pre-Employment Requirements:
**Benefits**:
The Arizona Department of Administration offers a comprehensive benefits package to include:
- Sick leave
- Vacation with 10 paid holidays per year
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Health and dental insurance
- Retirement plan
- Life insurance and long-term disability insurance
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