Service Writer

The Service Writer provides strong and consistent leadership in order to cultivate and maintain a harmonious satisfaction and retention, as well as growth of existing and new business, collaborative, and highly productive work culture.

**RESPONSIBILITIES - SERVICE WRITER**
- Grow the business to achieve targeted profitable revenues
- Manage overall operations to minimize loss through continuous improvement and efficiency gains
- Ensure all equipment is in proper working order and operated in accordance with safety regulations
- Promote customer service and satisfaction
- Initiates automotive services and repairs by ascertaining performance problems and services requested.
- Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
- Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
- Develops estimates by costing materials, supplies, and labor.
- Calculates customer’s payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
- Obtains approval signatures and enters RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Other duties as assigned.

**QUALIFICATIONS - SERVICE WRITER**
- High school diploma/GED (advanced education desired)
- CDK skills desired
- Strong computer and Internet skills
- Exceptional customer service skills
- Exceptional listener and communicator (written and verbal)
- Highly collaborative nature
- Willing to accept full accountability for operational and financial performance

**BENEFITS - SERVICE WRITER**
- Competitive Pay
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K
- Paid Vacation
- Paid Holidays

Work Location: In person