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Team Leader

4 months ago

Placentia, United States Jack in the Box Full time

Your job as cashier will be a blend of hospitality and operations. Aside from taking orders and processing payments, you'll often be responsible for making sure the front of the house is neat and orderly, restocking items, and answering the phone. The most important aspect of your work as Cashier is to provide accurate and friendly service to ensure guests will return.

**Responsibilities**:

- Greet guests and answer any questions
- Promote products and menu items
- Handle and process customer payments
- Issue receipts and refunds as necessary
- Handle and resolve customer complaints
- Maintain a clean and tidy counter area
- Restock items needed for counter area

Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering
an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations,
and ensuring compliance with all JIB procedures, systems and standards.
Guest Expectations:
Well-Trained
- (Hassle Free) Always says “YES” to the guest and works with the team to help solve problems;
- Follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB

Smart Selling standards as appropriate.
- Trains and coaches team members using the Guest Expectations training materials.
- Models being calm and productive during busy times.
- Coaches team members to ensure they are knowledgeable on job requirements.

Neat and Well-Groomed
- (Clean) Holds team members accountable to the JIB uniform and grooming standards and
- coaches them when noncompliant.
- Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or
- hairnet, and uniform is clean and unwrinkled.

Friendly
- (Friendly) Models acknowledging each guest with a smile, treating everyone with care and

respect, always having a positive and friendly attitude.
- Coaches team members on having a positive, friendly attitude and behaviors.
- Models and coaches team members on the JIB Hospitality Model.

Well-Staffed
- (Clean) Models how to maintain restaurant cleanliness (interior/exterior) and monitors the

facilities to ensure it is done on a regular basis.
- Helps with order taking and cashiering during busy times.
- Is organized and actively leads and coaches the team on being ready and prepared to serve

guests as they arrive.
- Encourages team members to ask for help, when necessary, to meet guests’ needs.
- Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks,

and timekeeping.
Food Tastes Great
- (Food Quality) Monitors quality to ensure the food looks and tastes great, and is of high quality.
- Models and monitors food presentation and coaches team members when necessary.
- Coaches team members to ensure that the taste, appearance, and temperature standards are

met for all products, and retrains when necessary.
Consistent and Quick Service
- (Fast) Models a sense of urgency, hustles, greets guests and encourages team members to do

the same.
- Leads and coaches team on how to provide consistent, fast service.
- Helps with order taking and cashiering during busy times.

**Job Types**: Full-time, Part-time

Pay: $21.00 - $21.50 per hour

Shift:

- Day shift
- Evening shift
- Morning shift
- Night shift

Weekly day range:

- Monday to Friday
- Weekends as needed

License/Certification:

- Driver's License (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Ability to Relocate:

- Placentia, CA 92870: Relocate before starting work (required)

Work Location: In person