Leasing Consultant L Avia Mccormick Ranch

2 weeks ago

Scottsdale, United States Avenue5 Residential, LLC Full time

**Who We Are and Who We Serve**

Avenue5 Residential provides multifamily property management services as well as comfortable apartments for rent throughout the United States.

We use our multifamily property expertise to serve:

- The multifamily owners who entrust us to care for their assets
- The residents who entrust us to care for their apartment homes
- The associates who entrust us to create opportunities for career growth and satisfaction

**Summary of Responsibilities**

The leasing consultant is responsible for coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals. This position is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.

**Primary Responsibilities and Objectives**
- Ability to focus on the needs of others by listening, understanding, and showing empathy and respect.
- Ensures excellent customer service to prospective and current residents and promotes a quality living experience for all.
- Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and processes.
- Ensures model apartments are in touring condition.
- Orients prospective and current residents to the property.
- Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis.
- Maintains accurate and detailed records of traffic activity by entering applicable information into the computer.
- Converts phone traffic into scheduled appointments with prospective residents in order to tour the property.
- Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team.
- Creates and maintains confidential resident files, which include reviewing move-in paperwork with new residents.
- Completes weekly leasing reports in accurate and timely fashion.
- Ensures all open and close procedures are completed daily.
- Assists with ongoing resident relations throughout the occupant’s tenancy by ensuring requests are responded to promptly and accurately.
- Responsible for shopping competitive properties.
- Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
- Assists with processing work order requests for residents and ensures work is completed in a timely manner.
- Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.
- May be asked to assist with planning and implementing resident activities in order to increase resident retention.
- Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
- Performs other duties as assigned.

**Education and Experience**
- High school diploma is required.
- Minimum of one year of previous sales experience is preferred.
- One year of previous residential leasing experiencing is preferred.

**Skills and Requirements**
- Excellent customer service and interpersonal skills with the ability to relate to others.
- Prior experience in Yardi Voyager or another equivalent system is preferred.
- Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
- Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
- Sensitivity to confidential matters is required.
- Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
- Ability to relay technical concerns with adequate detail, quickly and accurately.
- Capability to read, write, comprehend, and converse in English.
- Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
- Strong organizational and time-management skills.
- Ability to cope with and defuse situations involving angry or difficult people.
- Must maintain a valid driver’s license, clean driving record and current auto insurance is required.
- Must comply with all safety requirements.
- Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

**Scheduling**
- Required to maintain a regular schedule which may require working overtime, weekends and non-traditional holidays.
- May be required to be on-call and aid during staffing deficiencies on-site.

***

**Environment**
- Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions).
- Exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces.
- Potential exposure to communicable diseases through frequent contact with public.
- Po

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