Veterinary Hospital Manager

2 weeks ago

Bonita Springs, United States Animal Wellness Center of Bonita Full time

Veterinary Hospital Office Manager

Animal Wellness Center of Bonita, a full-service small animal veterinary clinic, located in Southwest Florida, invites you to join our team atmosphere where the Pet’s Wellness is our #1 Priority. We pride ourselves on customer service and having an experienced team to provide education to clients and deliver top-notched treatments and services to our clients and pets.

We are searching for a veterinary hospital office manager to join our team with an immediate opening available.

The job of veterinary practice management professional is multi-faceted and requires many different behavioral competencies for success. Thirteen competencies emerge as essential and highly important:

- Decision making: The ability to make good decisions, solve problems, and decide on important matters is a critical.
- Integrity: Managers must act with integrity and uphold high standards of ethical conduct in all aspects of the job, including ensuring compliance with laws/regulations/standards, responsibility for financial accounts, oversight of banking, and confidential and sensitive personnel issues.
- Critical and Strategic Thinking: Strategic thinking and planning are an essential part of financial forecasting, marketing plans, and long-term plans for growth of the practice.
- Planning and Prioritizing: The manager has many different job responsibilities, several of which relate to compliance with professional and legal standards and regulations.
- Oral Communication and Comprehension: Managers must express their thoughts verbally in a clear and understandable manner, and actively listen and attend to what others are saying. They must possess good presentation skills and be comfortable making group presentations.
- Writing and Verbal Skills: Managers are responsible for writing and updating protocols, manuals, and handbooks, and must understand complex technical information related to different aspects of their job. Managers must be able to comprehend written material easily and accurately and be able to express their thoughts clearly and succinctly in writing.
- Analytical skills: Many of the tasks in the financial, personnel and marketing job domains require quantitative reasoning and analytical skills.
- Compliance: Managers are responsible for office management and compliance with federal, state, and professional regulations.
- Resourcefulness: The multi-faceted nature of the job requires managers to be resourceful, to take initiative and figure out how to get a job done.
- Continuous Learning: Best practices in management and legal issues are constantly evolving and managers must keep up with these changes.
- Resilience: Veterinary hospitals can be stressful workplaces and managers must cope effectively with pressure and setbacks; obstacles or failure should not deter them. Effective managers handle crisis situations effectively and maintain their composure under stress.
- Adaptability: Veterinary hospitals can also be characterized by a fair amount of uncertainty and unpredictability. Managers must adapt their work behavior in response to changing conditions or new information
- Leadership: Leadership is essential for the human resource management tasks of a manager. Effective managers influence and motivate others in the workplace. T

Responsibilities to provide top tiered service and treatments to our clients and patients include:
**Human Resources**:

- Recruit, interview, hire, discipline and discharge
- staff training and development programs including safety training
- staff scheduling
- conduct staff performance reviews
- scheduling and conducting staff meetings
- scheduling and conducting administrative meetings
- Mediate internal disputes between staff and office personnel
- Maintain confidential employee records
- Create, review and update job descriptions for Customer Service Representatives, Veterinary Technicians and Veterinary Assistants
- Manage staff continuing education

**Laws and Ethics**

The veterinary practice management professional monitors the procedures and policies of the practice to determine whether events and processes comply with laws, regulations, or standards. This requires knowledge of state/provincial and federal laws, legal codes, government regulations, professional standards, and agency rules. Tasks include:

- Understand and ensure compliance with appropriate regulatory agencies, including: monitoring hospital violations and dangerous situations; documenting and reporting accidents; filing appropriate reports.
- Understand the ethical requirements of veterinary practice outlined by the American Veterinary Medical Association (AVMA) and Veterinary Hospital Managers Association (VHMA) code of ethics, and ensure that staff fulfill their ethical responsibilities
- Understand and ensure compliance of Contract Law as it pertains to associates, staff, and clients
- Understand and ensure compliance with Employment/Labor Law
- Understand and ensure compl

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