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Youth Career Coach
4 months ago
**SUMMARY**: While delivering innovative solutions, exceptional service, and trusted results, the Youth Career Coach manages a caseload of assigned customers with sensitivity to individual needs ensuring customers receive expert coaching and support necessary to reach their employment goals.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
- Provide career counseling and intensive case management services to youth customers.
- Complete intake and eligibility determination for youth. Assess youth jobseekers’ employment and training needs and abilities through interviewing, testing, and other methods.
- Enter data into and otherwise use and process clients through the participant information system as required, and any other database as required.
- Guide youth jobseekers through the preparation of individual employment plans (ISS) based on their specific career and educational goals.
- Counsel youth customers on the local labor market, available job opportunities, training programs, and other services provided by partners. Refer individuals to appropriate services and follow up on those activities.
- Conduct orientation sessions, workshops, job clubs, and other group presentations.
- Follow all policies, procedures, and regulations related to eligibility documentation; ensure that case files have originals and/or copies of eligibility documentation.
- Maintain accurate individual case files for each registered youth customer assuring that each file contains all required eligibility documents and meets compliance requirements with all policies and procedures.
- Develop comprehensive Individual Service Strategies (ISS) for all customers. Provide referrals as well as tracking of eligible youth customers into programs.
- Provide twelve (12) month post-exit follow-up services for all youth customers to include retention and supportive services. Verification and recording of enrollment in post-secondary education or training and credential attainment throughout the follow-up period are required.
- Meet and/or exceed program benchmarks, completing all required reports as required.
**QUALIFICATIONS**:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
**CORE COMPETENCIES**:
- Superior communication skills — oral and written.
- Strong interpersonal skills.
- Strong project time management, customer service, and organizational skills
- Ability to professionally adjust to unforeseen circumstances or programmatic changes.
- Ability to cultivate and manage high quality stakeholder relationships and demonstrated ability to work with a diverse workforce.
- Ability to function at a high level of discretion and confidentiality.
- Must be a self-starter and committed to completing tasks timely, which may include working additional hours and / or over the weekend as needed.
- Must be resourceful and able to work independently as well as in a team setting.
**EDUCATION and/or EXPERIENCE**:
- Bachelor’s degree from an accredited college or university. The degree requirement may be substituted for eight (8) years of professional work experience.
- A minimum of 2 years of experience combining elements of training, counseling, and/or case management.
- Possess substantial career coaching and case management experience with young adults required.
**PHYSICAL DEMANDS**:While performing the duties of this job, the employee is regularly required to walk, sit, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
**WORK ENVIRONMENT**:The noise level in the work environment is usually moderate.
