Business Support Manager Ii – Global
4 weeks ago
Office location flexible to Boston, Charlotte, Chicago, Dallas, Jacksonville or New York.
**Responsibilities**
- Support multiple GCB sales operations / risk management initiatives that impact execution of client team activities.
- Liaise with Business Controls team, LOB teammates and Support Partners (e.g., Global Compliance and Operational Risk, Technology, Operations, Human Resources, Sales, etc.) related to sales and operational risk and compliance initiatives for the business.
- Participate in Laws, Rules, Regs forums/meetings and facilitate communication of impact and changes to KYC Regional business stakeholders.
- Partners and liaises with cross-functional teams to ensure continuity and alignment on key topics.
- Supports key AML process-control projects, audits and initiatives.
- Management support of AML Self-Identified Audit Issues (SIAI) & Compliance Identified Audit Issues (CIAI) and remediations.
- Any other GCB special projects, SPI/Operational Excellence initiatives or business matters related to AML KYC that may arise during course of usual business
**Required Skills**:
- Experience related to operational risk, compliance, risk management, audit, business controls
- Ability to independently lead and drive initiatives with limited direction and supervision.
- Ability to assess risk and determine when to raise concerns and escalate.
- Influence change across multiple operational processes
- Effective communication and presentation skills (both orally and in writing), with the ability to communicate succinctly with all levels of the organization.
- Exhibit strong personal drive, individual initiative, sense of urgency and responsiveness.
**Desired Skills**
- Experience or strong knowledge of GCB’s functional areas and sales process, tools/technology, and systems
- Strong level of interpersonal skills
- Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions.
- Excels in working among diverse viewpoints to determine the best path forward.
- Commitment to challenging the status quo and promoting positive change.
- Bachelor's degree or equivalent work experience
**Shift**:
1st shift (United States of America)
**Hours Per Week**:
40
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