Fraud Specialist

**Position Title**:Fraud Specialist

**Department**:Operations

**Grade**: 11

East Cambridge Savings Bank’s Operations Division is actively recruiting for a **Fraud Specialist.**

**Function**:
Under the general direction of the Assistant Vice President/Operations Manager, performs a variety of administrative duties that pertain to fraudulent account activity and the Bank’s overdraft privilege program.
- Bachelor’s degree or equivalent through specialized coursework and training
- 3 years’ experience in a Banking environment identifying and monitoring fraudulent account activity in a Deposit Operations or BSA role
- Proficient with digital banking products.
- Knowledge of Regulation E and Charge Back Rights preferred
- Working knowledge of Microsoft Word and Excel
- Strong analytical, organizational and problem solving skills.
- Excellent interpersonal and customer service skills
- Strong verbal and written communication skills
- Ability to work in a fast-paced deadline-oriented environment

**Essential** **Job** **Functions**:

- Reviews and maintains daily reports and alerts to quickly identify and prevent emerging fraud trends and possible losses.
- Responsible for the timely and accurate resolution of Regulation E Claims. Research discrepancies, (provisionally) credit accounts, and prepares necessary correspondence in accordance with established policies and procedures.
- Responsible for the daily review of debit card cases generated by EnFact and Verafin. Analyzes case information; comparing it to customer purchase history, travel/purchase exceptions that may be on file, and contacting customers to confirm transaction(s) as needed. Makes recommendation to case generation settings in order to mitigate losses.
- Responsible for Tran Blocker settings and Fraud Alert Notifications; including BIN changes as approved by management and Travel/purchase exceptions received by customers. Makes recommendations to Tran Blocker settings in order to mitigate losses.
- Responsible for reviewing lost/stolen cards reported to Bank’s card processor. Monitors compromised card alerts. Ensures timely customer notification, closes cards in the core system if applicable and issues new cards in a timely manner. Ensures the accurate and timely transmission of the Card Controls file to the Bank’s card processor.
- Responsible for daily monitoring and analyzing negative balance accounts. Notifies management of possible account abuse/fraud. Prepares customer correspondence within timelines established by the Bank. Processes and prepares charge-off documentation and reports losses to eFunds. fraud transactions are handled in a timely manner through customer notification.
- Oversees the Bank’s Overdraft Privilege Program. Responsible for the daily monitoring and analyzing Overdraft Privilege activity according to established policies and procedures. Notifies management of program abuse and recommends customer restriction to the program. Processes and prepares charge-off documentation and reports losses to eFunds according to established guidelines.
- Responsible for monitoring and verifying possible bill pay fraud as reported by the Bank’s third party. Contacts customers and notifies the third party of outcome in a timely manner.
- Monitors unrecovered Return Deposit and unfunded Digital Banking payments, including online Account Opening, Bill Payment, and P2P. Notifies management of possible account abuse/fraud. Prepares necessary customer correspondence within timelines set by the Bank. Processes and prepares charge-off documentation and reports losses to efunds.
- Creates management reports and assists with preparing Board Reports within area of responsibility including fraud cases, Overdraft Privilege, Reg E. claims, negative balances, compromised cards, return deposit items, and all other charge-offs.
- Maintains procedures manual for area of responsibility. Responsible for the maintenance of complete, accurate, and organized files within area of responsibility.
- Responsible for assisting external and internal customers with questions and problems pertaining to Deposit Operations and Digital Banking in accordance with the Bank’s Customer Service Standards.

**Supportive Functions**:

- Assists with other Operations Department responsibilities as required or assigned.
- Approves withdrawals, signatures, and various computer overrides.
- Serves as the primary backup to the ACH & Item Processing Specialist.

Or submit your resume to:
East Cambridge Savings Bank, Attn: Human Resources

344 Cambridge Street Cambridge, MA 02141
- East Cambridge Savings Bank is an Equal Opportunity Employer/Disabled/Veterans_