Service Admin

Service Admin

Service Admin
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The Service Admin for Prime Refrigeration Services will work with client companies and is responsible for assisting with dispatching, all outbound billing, ensuring rates and information are correctly applied to customer invoices, and all information is uploaded to client portals to receive payments promptly. This role will work with the Service Coordinator, and Service Manager, assisting dispatching technicians, ordering parts/materials and monitoring work orders, invoicing progress, and solving errors, to ensure all payments are received.

**ABOUT PRIME REFRIGERATION SERVICES**

We are Prime Refrigeration Services delivering solutions without exception to our commercial Refrigeration customers, we are growing by the day. Our mission is to exceed our client’s expectations through excellent service, innovative solutions, and quality workmanship. Our core values are the foundation of our business and guide our hiring process: we are accountable, we are aligned, we are disciplined, we are results-oriented, we are transparent, and pursue success

**PERFORMANCE OBJECTIVES**
- Analyze work order information to identify correct grammar, billing amounts, photos, and all billable items indicated in the work order.
- From work orders create and disburse 15+Outbound invoices daily to customers.
- Input invoices into Corrigo Pro and Verisae (client third-party system)
- Dispatch Service Technicians out of Service Fusion (backup)
- Orders materials and pending work orders
- Follows up on the “needs to quote” queue in Service Fusion.
- Check Out with Technicians after each call.
- Assist with other Admin and financial tasks as needed.
- Collaborate with the CEO, and HR department representative to maintain updated financial reports of billing standings.

**KEY COMPETENCIES**
- Proactive approach to problem-solving, and process improvement
- Ability to thrive in an environment of change and growth.
- Strong written and verbal communication skills
- Effective time management skills and the ability to multitask.
- Ability to manage multiple projects while maintaining a positive attitude.
- Think independently as well as a teamwork approach to job responsibilities.
- Maintains level of professionalism and confidentially with all fellow team members
- High attention to detail and organization
- Proficiency with Service Fusion and QuickBooks (preferred)
- Strong independent research ability

**QUALIFICATIONS & EDUCATION**
- GED or High School Diploma required; BS in Accounting (preferred)
- Minimum 2 years of experience as a clerk
- CAPP or CAPA Certification
- Corrigo, Verisae, and Experience are a HUGE plus.

**PHYSICAL REQUIREMENTS**
- Requires the ability to occasionally lift to 25 lbs.
- Record time via Time Works Mobile Employee App with location enabled.
- Establish a consistent and reliable work schedule from your home.
- Strive to avoid contacting hourly field technicians or office staff after or before their business hours typically (7:00 am to 4:00 pm) to request the team’s hours of operation.
- Reliable high-speed internet connection.

**BENEFITS**
- Health, (employer-paid selected plan)
Dental & Vision Insurance: Employee Paid
- 40 Hours Vacation available.

**COMMITMENT TO DIVERSITY**

**Job Types**: Full-time, Temporary

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- Do you have Service Fusion Experience?

**Education**:

- High school or equivalent (required)

**Experience**:

- Invoicing: 3 years (required)
- QuickBooks: 2 years (preferred)

Shift availability:

- Day Shift (required)

Work Location: In person