Customer Care Associate

3 weeks ago


Northampton, United States HH M2M Holdings, LLC Full time

Customer Care Associate

Customer Service
- Direct customer interaction in support of Sales Representatives
- Order processing with customer follow-up
- Oversee & coordinate fulfillment activities
- Front-line interaction with customers and prospects
- Communicate status updates to customers.
- Assist consumers with processing phone orders and payments.
- Updating customer contact information as required.
- Performing other duties as the need arises.

**Qualifications**:

- High School Diploma, GED, or suitable equivalent. Associates or bachelor's degree preferred
- 1+ years customer service experience.
- Strong organization and project management skills.
- Successful completion of internal training.
- Proficient computer skills and with MS Office suites
- Experience with QuickBooks and CRM software preferred.
- Excellent phone etiquette.
- Outstanding communication skills, both verbal and written.
- Strong people skills.
- Ability to sit at a desk for extended periods as well as move and lift boxes that are 30lbs.

Competitive salary & benefits. EOE.

Pay: $19.50 - $23.50 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Commute:

- Northampton, MA 01060 (required)

Work Location: In person



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