Service Coordinator/sales Representative

2 weeks ago

Lancaster, United States Myers Heating and Cooling Full time

**Customer Interaction**: Interact with customers in a professional and friendly manner, addressing inquiries, resolving issues, and ensuring a positive experience.

**Inbound Calls**: Handle inbound calls promptly and effectively, providing information on HVAC products, services, and scheduling appointments.

**Appointment Scheduling**: Coordinate and schedule HVAC service appointments based on customer needs and technician availability. Keep customers informed about appointment details, including arrival times, delays, and any necessary rescheduling.

**Dispatching**: Dispatch service technicians to customer locations, providing clear instructions and ensuring timely arrivals.

**Problem Resolution**: Identify and resolve customer concerns or complaints, escalating complex issues to the appropriate department when necessary. Address any scheduling conflicts, delays, or emergencies, finding prompt and effective solutions to ensure customer satisfaction.

**Product Knowledge**: Stay informed about HVAC products, services, and promotions to provide accurate information to customers.

**Sales Support**:Converting cold and warm leads into sales opportunities. Calling existing customers to provide information on HVAC products, services, and promotions. Maintaining KPI (key performance indicators) numbers related to sales.

**Record Keeping**: Maintain accurate customer records within software, including service history, contact details, and communication logs. Maintain accurate records of service calls, including customer information, service history, and technician notes.

**Communication Skills**: Demonstrate excellent communication skills, both verbal and written, ensuring clear and concise interactions with customers and team members.

**Team Collaboration**: Collaborate with technicians and other team members to ensure efficient scheduling and resolution of customer issues. streamline communication, and enhance service efficiency.

**Customer Satisfaction**: Strive to exceed customer expectations, contributing to overall customer satisfaction and loyalty.

**Quality Assurance**: Monitor service quality and customer feedback, identifying areas for improvement and implementing corrective measures.

There is ample opportunity for job growth within the company.

Pay: $19.50 - $23.00 per hour

Expected hours: 40.00 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Health insurance
- Paid time off

Supplemental pay types:

- Commission pay

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

**Experience**:

- Sales: 1 year (preferred)

Ability to Commute:

- Lancaster, WI 53813 (required)

Work Location: In person

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