Assistant Store Manager Merchandising Lead: La
3 weeks ago
605 E. Lincolnway, La Porte, IN 46350
Position Overview
As the Assistant Manager Merchandising Lead, you will play a crucial role in enhancing the shopping experience for our customers. Your responsibilities include ensuring our store is well-organized, visually appealing, and fully stocked with high-quality merchandise. You will collaborate closely with the Store Manager, Assistant Manager Operations Lead, and the team to drive sales, improve customer satisfaction, and maintain an attractive store.
Essential
**Responsibilities**:
Leadership:
- Manage all aspects of store operations in collaboration with the Store Manager.
- Lead by example and maintain approachability for associates and customers.
- Participate in store meetings.
- Drive store sales to meet and exceed the Plan.
- Share merchandising, cost control, or sales ideas with the Manager for follow-up.
- Prepare and strive for future career advancement.
Customer Service:
- Provide excellent representation of Kabelin Ace Hardware through fully embodying the companys core values and what it means to be The Helpful Place.
- Drive participation in the Ace rewards program, exceeding targets.
- Observe, monitor, and coach associate performance on the sales floor.
- Possess in-depth product knowledge and familiarity with store layout and product locations.
- Review customer satisfaction survey scores and collaborate with the team to enhance overall service levels.
- Foster B2B/Pro prospect collection in the store.
Merchandising:
- Oversee the Customer Coordinator role and manage daily tasks of floor associates in collaboration with the Store Manager and Assistant Manager Operations Lead.
- Train associates in customer service and merchandising best practices.
- Manage all store services completed on the floor (pipe cutting, propane-related tasks, key cutting, key programming, etc.), including associate training.
- Oversee and manage the paint department, including training, add-on sales, and inventory management.
- Coordinate merchandise resets throughout the store.
- Maintain store cleanliness and organize facilities.
- Enhance front-of-store and awning presentation.
- Ensure effective que presentation for customers.
- Maintain store signage presentation, including brand and price signs.
- Execute and maintain End Caps, ensuring they are set and well-stocked.
- Execute "Win the Month" promotions.
- Execute signage kit, including planned execution, setting ads on launch date, and ensuring key items are in stock.
- Execute and maintain Power Aisles, including planning, setting, and stocking.
- Implement store product standards, focusing on shelf-facing and presentation.
- Execute closeout management, item change management, and weekly price change labels.
- Act as the liaison to store support for direct vendor products, addressing damages and deficiencies.
- Promote and execute store and company-wide events and promotions, including grilling events, product demo days, customer workshops, round-up donations, seasonal changes, and more.
- Collaborate with our Marketing team to curate and create local content for our social media accounts, highlighting changes in the store, new associates, etc.
Operations:
Support the Assistant Store Manager Operations Lead in the responsibilities outlined below.
- Manage daily tasks of floor associates in collaboration with the Store Manager and Assistant Manager Merchandising Lead.
- Ensure prompt and accurate fulfillment of Online, Curbside, and Delivery Orders.
- Oversee all services requiring customer follow-up, including assembly, screen repair, glass repair, lock servicing, equipment servicing/warranty issues, etc.
- Ensure proper associate training, supply management, and timely repairs related to all store services.
- Train the entire team on the register and oversee all cashiering functions, including training, audits, and reports.
- Manage cash office operations.
- Plan and coordinate delivery scheduling for timely and organized deliveries.
- Ensure efficient receiving, sorting, and stocking of deliveries according to best practices.
- Ensure safe and efficient forklift operations.
- Accurately complete receiving and transfers.
- Maintain accurate location codes throughout the store, including mango backstock.
- Manage product inventory levels, including suggested orders, non-stock ordering, and stock not kept ordering.
- Oversee cycle counts, shooting the outs, negative on-hand reports, and other inventory-related reports.
- Efficiently process defectives and claims on a weekly basis.
- Direct preventative maintenance and repairs to maximize and protect all physical assets (e.g., building, fixtures, equipment).
- Responsible for entering business customer information into HubSpot and maintaining inventory levels for certain business customers.
- Address and escalate any store IT issues.
Compensation:
$37k - $45k / year. This is a salaried position at 45 hours/week (some evenings & every other weekend req
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