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Store Supervisor
4 months ago
JOB TITLE: Store Supervisor
SUPERVISOR: Retail Operations Manager
DESCRIPTION: The store supervisor operates with a people-first mindset and successfully creates a welcoming environment with their teams for all clients. They deliver consistent results, utilizing the tools at their disposal to build lasting relationships and drive revenue for their store.
They are responsible for the daily operations of the store, including upholding policies and procedures, implementing visual merchandising standards, and leading store associates to provide a best-in-class customer experience.
STORE SUPERVISOR RESPONSIBILITIES:
- Demonstrate sales leadership by playing an active role on the sales floor through customer engagement and ensuring best-in-class customer service.
- Ensure a positive and professional cooperative team environment that promotes trust, integrity, and superior performance standards, leading by example.
- Manage day-to-day operations at store level, following company protocols and system requirements.
Analyze store performance, sell-through, and business trends. Utilize KPIs to partner with your manager to make business adjustments as needed. Support the marketing department by cultivating a community to increase brand awareness and customer base through events and partnerships.
- Help implement and maintain all merchandising directives and ensure execution of effective merchandising strategies.
- When needed, resolve customer concerns with compassion and in a timely manner, partnering with others as necessary to provide an
unmatched customer experience. Partner with your manager as needed.
- Manage and support stock levels and support the buying team on inventory needs and reorders.
- Utilize customer interaction and feedback to provide tangible information to teams at HQ. Compile this information in a way that can directly impact the customer experience.
- Assist in training and developing store team members.
STORE SUPERVISOR QUALIFICATIONS:
4+ years of retail experience, preferably in home decor or interiors. Consistently delivers outstanding customer service and shows they can lead a team to do the same.
Proven ability to drive revenue and manage inventory for profitability. A people-first leader and a team player who thrives in a collaborative environment.
Shows strong styling and merchandising skills with an eye for detail. Strong internal and external communication skills, both verbal and written.
- Has exceptional time management skills, knowing how to delegate and ask for assistance, as needed.
Strong problem solving skills, including the ability to troubleshoot. Knowledge of Microsoft Office Suite and Google Drive preferred. Knowledge of Shopify POS, Netsuite, Slack, Gorgias, and Endear a plus Must live in the Los Angeles, CA area and have dependable
transportation.
- Ability to lift and mobilize large items, up to 50 lbs. while utilizing appropriate equipment and safety techniques.
- Be able to have a flexible schedule for occasional weekends per business needs.
STORE SUPERVISOR BENEFITS:
- Commission paid out on store sales
- Medical and ancillary coverage
PPO & HMO Medical Options Available
401K with company match (After 1 year of employment) PTO, Sick Time, Wellness Time, and Paid Volunteer Time Paid Holidays Off
(Contingent upon retail location closure schedule) Paid Maternity/Paternity Leave
ALL EMPLOYEE BENEFITS:
40% off at Shoppe Amber Interiors (online & retail) Company events (Warehouse Sales, Holiday Party) Voluntary employee benefits
