Department Manager

2 weeks ago

Katy, United States Petco Full time

Create a healthier, brighter future for pets, pet parents and people

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.
- We love all pets like our own
- We’re the future of the pet industry
- We’re here to improve lives
- We drive outstanding results together
- We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong, working together across 1,500+ pet care centers, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, eight distribution centers and two support centers.

**Position Overview**

The Operations Leader - Merchandise is responsible for operational execution within the Pet Care Center, through the lens of Petco’s vision of “Healthier Pets. Happier People. Better World.” The Operations Leader - Merchandise promotes and ensures the efficient and effective merchandising and inventory management operations of the Pet Care Center. This leader ensures all merchandise is accurately received, priced, stocked and backroom is maintained per Petco operational standards. This leader ensure the store achieves the Petco established goals and metrics. They are responsible for training, developing, supporting operations scheduling and supporting a high-performing team that delivers top-line sales growth, manages shrink, as well as assists in managing all aspects of the Pet Care Center’s business in accordance with Petco operational standards and safety procedures.

**Position Responsibilities**

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
- Utilize business acumen to measure, analyze and diagnose business trends and to also utilize critical thinking skills to effectively implement business improvement plans.
- Responsible for supporting the implementation and execution of Inventory Management through training and coaching partners to include: Shrink, Cycle Counts, Receiving, and RTV/Recall.
- Responsible for supporting the implementation and execution of Merchandising Management to include Brand Standards, Pricing, Planogram Accuracy, Door to Floor, and Ad Set. through training and coaching partners.
- Process register transactions in a way that creates a great experience for each guest.
- Be proficient within our selling model and support guest interactions as needed.
- Responsible for the implementation and execution of Omni Channel through training and coaching partners to include: BOPUS, Ship-from-store, Curbside, Endless Aisle, and overall Guest Experience.
- Ensures the health, proper handling and welfare of all animals according to policies and procedures, including completion of hourly animal check list and wellness cards.
- Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals and adheres to Veterinary Protocol for all sick animals.
- Ensures that the backroom and equipment is organized and maintained according to Operating Standards of Excellence.
- Perform routine housekeeping tasks to maintain the stores appearance and meet OSE standards.
- Trains and develops partners on proper receiving, processing and stocking procedures, WMR and food rotation practices according to Petco standards.
- Abides by and implements all company policies and procedures, including but not limited to those designed to minimize shrink.
- Ensures Return to Vendor and Hazardous Waste processed are managed per Petco policy.
- Ensures that the store is opened and / or closed in accordance with established policies and procedures.
- Accountable as Leader on Duty for supporting for supporting the guest experience, Pet Care Center execution, training, communication and maintenance of company initiatives, programs, legal compliance, policies, procedures, safety practices, and promotions.
- Train, coach, and develop Pet Care Center operations partners in close partnership with the sales team.
- Promote a positive leadership culture of teamwork, inclusion, and collaboration.
- Operations Leaders are expected to display and champion the Petco Leadership Expectations.

**Other Essential Duties**
- **MODEL INSPIRING LEADERSHIP**. Model leadership and selling behaviors to Pet Care Center partners and associates. Provide leadership to maintain a positive business climate that motivates Pet Care Center teams in alignment with our company goals. Serve as an effective advocate for change and growth.
- ** PROMOTE SAFETY**. Ensure Petco policies, procedures and safety standards are close

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