Pre-service Specialist-fertility Clinic, F/t Days
2 months ago
**Company Description**
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
The **Pre-Service Specialist** reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.
The Pre-Service Specialist will schedule and pre-register patients for their upcoming service at Northwestern Medicine. This role includes scheduling the patient, updating the insurance information, performing medical necessity checks as appropriate, verifying the authorization was initiated by the physician’s office, check-in and check-out, and contacting the patient to notify them of any possible patient financial responsibilities.
**Responsibilities**:
- Politely and promptly answers and appropriately triages department telephone calls in an efficient, professional manner.
- Correctly identifies and collects patient demographic information in accordance with hospital standards.
- Schedules appointment in centralized scheduling system, in accordance with AIDET service standards using scripted language for greeting the caller, reviewing the scheduling activity and summarizing the transaction at the end of the call.
- Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
- Is proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information and documenting order retrieval in notes for check-in person.
- Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations. Collects authorization numbers in appropriate systems as applicable
- Interacts with various hospital departments and physician’s offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
- Utilizes multiple online order retrieval systems to verify or print the patient’s order
- Reach out to patients to schedule an appointment as defined
- When necessary, requests interpreter services for patient’s visit with Patient Representative Department. Utilizes the language line of the hospital to schedule patients who require interpretation service.
- Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system
- Understands departmental and individual quality metrics, including
- abandonment rates, average answer delay, RONA, AIDET scorecard, quality reviews, and not ready %.
- Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
- Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions
- Completes Check-in process including confirming identity, offering MyChart enrollment, obtaining signatures, colleting co-pay/deposit/outstanding balances, validating parking, distributing office specific forms to fill out.
- Completes Check-out process including scheduling/coordinating requested follow-up appointments, printing AVS for non-MyChart patients and answering patient’s questions.
- Responds to questions and concerns. Forwards, directs and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
- Evaluates procedures and suggests improvements to enhance customer service and operational efficiency.
- Verifies insurance eligibility and benefit levels through the use of online clearinghouse tools (NDAS, ASF, etc.) or over the phone as necessary.
- Facilitates the pre-authorization of diagnostic exams, between referring physicians and insurance carriers, through the use of online tools, worklists, and direct phone calls as necessary.
- Ensures that outpatient procedures have a valid ICD-9 code, and that for Medicare patients, medical necessity has been met. Communicates with physician offices to troubleshoot failing medical necessity for Medicare patients.
- Informs patients of any issues with securing the financial account for their encounter.
- Completes out-of-pocket estimations as requested by patients.
- Provides professional and
We have other current jobs related to this field that you can find below
-
Chicago, United States Northwestern Medicine Full timeBenefits * $10,000 Tuition Reimbursement per year ($5,700 part-time) * $10,000 Student Loan Repayment ($5,000 part-time) * $1,000 Professional Development per year ($500 part-time) * $250 Wellbeing Fund per year($125 for part-time) * Matching 401(k) * Excellent medical, dental and vision coverage * Life insurance * Annual Employee Salary Increase and...
-
Pre-service Specialist-fertility Clinic
5 days ago
Chicago, United States Northwestern Medicine Full timeThe **Pre-Service Specialist** reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. The Pre-Service Specialist will schedule and pre-register patients for their...
-
Clinical Research Nurse
6 days ago
Chicago, United States US Fertility Full timeBe a part of a team dedicated to helping people build families!Fertility Centers of Illinois is one of the nation’s leading infertility treatment practices, providing advanced reproductive endocrinology services in the Chicagoland area for more than 30 years.FCI is now part of US Fertility! US Fertility is the largest physician-led partnership of top-tier...
-
Lead Registered Nurse
3 weeks ago
Chicago, United States US Fertility Full timeBe a part of a team dedicated to helping people build families!Fertility Centers of Illinois is one of the nation’s leading infertility treatment practices, providing advanced reproductive endocrinology services in the Chicagoland area for more than 30 years.At Fertility Centers of Illinois we believe that every person, every couple, deserves compassionate...
-
Clinical Research Nurse
3 weeks ago
Chicago, United States Fertility Centers of Illinois Full timeBe a part of a team dedicated to helping people build families! Fertility Centers of Illinois is one of the nation’s leading infertility treatment practices, providing advanced reproductive endocrinology services in the Chicagoland area for more than 30 years. FCI is now part of US Fertility! US Fertility is the largest physician-led partnership of...
-
Clinical Research Nurse
6 days ago
Chicago, United States Fertility Centers of Illinois, LLC Full timeJob DescriptionJob DescriptionBe a part of a team dedicated to helping people build families!Fertility Centers of Illinois is one of the nation’s leading infertility treatment practices, providing advanced reproductive endocrinology services in the Chicagoland area for more than 30 years.FCI is now part of US Fertility! US Fertility is the largest...
-
Patient Services Representative
4 weeks ago
Chicago, United States Fertility Centers of Illinois Full time**Be a part of a team dedicated to helping people build families!** Fertility Centers of Illinois is one of the nation’s leading infertility treatment practices, providing advanced reproductive endocrinology services in the Chicagoland area for more than 30 years. FCI is now part of US Fertility! US Fertility is the largest physician-led partnership of...
-
Clinical Research Nurse
1 month ago
Chicago, United States Fertility Centers of Illinois, LLC Full timeJob DescriptionJob DescriptionBe a part of a team dedicated to helping people build families!Fertility Centers of Illinois is one of the nation’s leading infertility treatment practices, providing advanced reproductive endocrinology services in the Chicagoland area for more than 30 years.FCI is now part of US Fertility! US Fertility is the largest...
-
Assistant Groundskeeper – F/T
1 week ago
Chicago, Illinois, United States teamworkonline Full timePOSITION: Assistant Groundskeeper – F/T -ExemptREPORTS TO: Head Groundskeeper ASM, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Assistant Groundskeeper at Soldier Field. The Assistant Groundskeeper's primary responsibility will be maintaining the field for Chicago Fire MLS soccer matches, as well...
-
Patient Services Coordinator
2 weeks ago
Chicago, United States Fertility Centers of Illinois, LLC Full timeJob DescriptionJob DescriptionBe a part of a team dedicated to helping people build families!Fertility Centers of Illinois is one of the nation’s leading infertility treatment practices, providing advanced reproductive endocrinology services in the Chicagoland area for more than 30 years.FCI is now part of US Fertility! US Fertility is the largest...
-
Lead Registered Nurse, Surgical Services
1 month ago
Chicago, United States Fertility Centers of Illinois, LLC Full timeJob DescriptionJob DescriptionBe a part of a team dedicated to helping people build families!Fertility Centers of Illinois is one of the nation’s leading infertility treatment practices, providing advanced reproductive endocrinology services in the Chicagoland area for more than 30 years.At Fertility Centers of Illinois we believe that every person, every...
-
Lead Registered Nurse, Surgical Services
4 weeks ago
Chicago, United States Fertility Centers of Illinois, LLC Full timeJob DescriptionJob DescriptionBe a part of a team dedicated to helping people build families!Fertility Centers of Illinois is one of the nation’s leading infertility treatment practices, providing advanced reproductive endocrinology services in the Chicagoland area for more than 30 years.At Fertility Centers of Illinois we believe that every person, every...
-
Senior Registered Nurse, Surgical Services
4 weeks ago
Chicago, United States Fertility Centers of Illinois, LLC Full timeJob DescriptionJob DescriptionBe a part of a team dedicated to helping people build families!Fertility Centers of Illinois is one of the nation’s leading infertility treatment practices, providing advanced reproductive endocrinology services in the Chicagoland area for more than 30 years.At Fertility Centers of Illinois we believe that every person, every...
-
Specialist Sales Exec S1 Fiber
3 weeks ago
Chicago, United States AT&T Full timeJoin AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and...
-
Specialist Sales Exec S1 Fiber
3 weeks ago
Chicago, United States AT&T Full timeJob Description - External **Joining our team comes with perks! Now offering a $5,500 Sign On Bonus to join our **best-in-class** Sales team.** **Key Roles and Responsibilities**: Responsible for generating new revenue from customers in buildings where AT&T pre Education: Requires a bachelor's degree. Experience: Requires 2-5 years direct work...
-
Specialist Sales Exec S1 Fiber
1 month ago
Chicago, United States AT&T Full time**Joining our team comes with perks! Now offering a $5,500 Sign On Bonus to join our **best-in-class** Sales team.** **Key Roles and Responsibilities**: Responsible for generating new revenue from customers in buildings where AT&T pre Education: Requires a bachelor's degree. Experience: Requires 2-5 years direct work experience. Supervisory: No. Our...
-
IVF/PACU Registered Nurse
4 days ago
Chicago, United States Fertility Centers of Illinois Full timeJob Description Job Description Be a part of a team dedicated to helping people build families! Fertility Centers of Illinois is one of the nation’s leading infertility treatment practices, providing advanced reproductive endocrinology services in the Chicagoland area for more than 30 years. FCI is now part of US Fertility! US Fertility is the largest...
-
Endocrine Lab Technician
1 month ago
Chicago, United States Fertility Centers of Illinois Full timeJob DescriptionJob DescriptionBe a part of a team dedicated to helping people build families!Fertility Centers of Illinois is one of the nation’s leading infertility treatment practices, providing advanced reproductive endocrinology services in the Chicagoland area for more than 30 years.FCI is now part of US Fertility! US Fertility is the largest...
-
Showroom Sales Assistant
3 weeks ago
Chicago, United States F. Schumacher Full time** Showroom Sales Assistant (F Schumacher & Co.)** * F Schumacher & Co. * Chicago, United States ** Showroom Sales Assistant (F Schumacher & Co.)** ** Job description** F. Schumacher & Co., Americas leading name for manufacturing and distributing fabric, wall covering, floorcovering and furnishings is seeking an enthusiastic Showroom Sales Assistant for...
-
Ultrasonographer
4 weeks ago
Chicago, United States Fertility Centers of Illinois, LLC Full timeJob DescriptionJob DescriptionFertility Centers of Illinois is one of the nation’s leading infertility treatment practices, providing advanced reproductive endocrinology services in the Chicagoland area for more than 30 years.FCI is now part of US Fertility! US Fertility is the largest physician-led partnership of top-tier fertility practices in the United...