Hotel General Manager

2 weeks ago

Alexandria, United States Holiday Inn Express AlexandriaFt Belvoir (Baywood Hotels) Full time

**Join us as the Hotel General Manager at our Holiday Inn Express Alexandria/Ft Belvoir.**

**Experience**:

- **Minimum of 3 year experience as a Hotel General Manager in similar type & size hotel preferred**:

- **2 years additional management experience (of which 1 year is in hotels)**:

- **Proven track record of increasing profit (GOP) while exceeding Brand & Corporate goals for guest and associate satisfaction**:

- **Local market experience preferred**:

- **IHG experience preferred**

**Summary**

**Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.**

**Essential Job Duties**

**Hotel Profitability**:
**Ensures the attainment of established budgeted goals for all departments of Hotel**
- **Monitors compliance with labor standards and staffing guidelines by all departments**:

- **Monitors compliance with annually established room rate plan**:

- **Monitors operating expense tracking system for all departments**:

- **Administers approved incentive programs**:

- **Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals**:

- **Audits departmental procedures and performance. Modifies procedures as needed.**:

- **Monitors rooms inventory and merchandising procedures.**:

- **Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment**:

- **Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials**:

- **Assures compliance with established Manager On Duty (M.O.D.) Program**:

- **Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings**

**Asset Management**:
**Exceeds Brand and/or Baywood quality standards ensuring a favorable franchise inspection grade for the property**
- **Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office**:

- **Ensures completion of all approved Capital and R&M items, coordinating with Regional Operations Manager and Manager of Purchasing**:

- **Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards**:

- **Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems**:

- **Attends Asset Management meetings**

**Guest Satisfaction/Public Relations**:
**Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets**
- **Evaluates all guest complaints and ensures corrective action is taken by department heads**:

- **Monitors guest responses, responding as needed; executes action plan to correct issues**:

- **Hosts social events/receptions as required by the Brand and/or Baywood Hotels**:

- **Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel**

**Human Resources**:
**Ensures employees are provided with the necessary structure, motivation, and training to satisfy their needs and achieve organizational goals**
- **Interviews, selects, trains, and counsels associates**:

- **Ensures that all new hires are given the proper onboarding experience**:

- **Ensures that staff is properly trained by their managers**:

- **Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines**:

- **Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual**:

- **Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)**:

- **Ensures that performance evaluations are being issued as required by corporate**:

- **Encourages promotion from within, associate engagement and development through goal setting, employee training and participating in all corporate mandated associate-focused initiatives**:

- **Ensures hotel is in compliance with all Baywood policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings**:

- **Payroll processing and reconciliation**

**Personal Development**:
**Ensures continual efforts are made to increase management abilities and knowledge**
- **Attends annually a minimum of one advanced management training seminar**:

- **Attends classes to become knowledgeable or maintain proficiency in the latest industry-related technology**:

- **Attends franchise & Baywood mandated training courses as required**

**Consistently models the behavior of a 'Baywood Ambassador' who**:

- **Maintains a professional image, including grooming, verbiage, and body language, at all times**:

- **Warmly greets both guests and coworkers (usin

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