Registrar

**SUMMARY**:
Performs a variety of functions within the Patient Access Department related to accurate and timely collection of patient demographic information, insurance verification, co-pay collection, determining and obtaining applicable signatures, and switchboard operations. Understands the importance Littleton Regional Healthcare places on providing exemplary customer service. Completes other tasks as assigned by management.

**ESSENTIAL FUNCTIONS**:

- Obtains and verifies insurance information using automated eligibility software and websites.
- Obtains/scans relevant documents for the medical record.
- Completes daily review of Quality Assurance work queue and makes necessary corrections.
- Performs timely and accurate registration with a 98% accuracy rate or higher.
- Promptly acknowledges and greets patients in a friendly, helpful manner while personalizing service.
- Exhibits respectful and professional behavior and a positive attitude.
- Understands and applies relevant legal concepts (e.g., confidentiality, patient rights, etc.)
- Obtains written consent for treatment from patients or their legal representative and informs them of what they are signing.
- Informs and educates patients of their rights and responsibilities as required by law.

**REPORTS TO**: Manager of Patient Access and Service Center

**SUPERVISES**: None

**INTERNAL AND EXTERNAL CONTACTS**:Works with and supports Health Information Management, Nursing, Volunteers, Ancillary Departments, Scheduling, Case Management, Patient Financial Services, and Physicians to offer well coordinated care.

**QUALIFICATIONS**:
**Required Education/Course(s)/Training**:High School Diploma.

**Preferred Certification/Registration**:None.

**PHYSICAL DEMANDS**:
See Physical Demands worksheet

**WORK ENVIRONMENT**:
Hourly position. Typically works 8, 10, or 12-hour shifts. Day, Evening, Night, Weekend, Holiday, and On-Call Shifts may be required. Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet department needs. Maintains composure in a potentially traumatic/emotional experience. Works in a distracting environment in close proximity to others.