Co Patient Service Coordinator

4 weeks ago

Baltimore, United States Johns Hopkins University Full time

We are seeking a **_CO_** **_Patient Service Coordinator_** who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins. Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Works with others in a team environment.

**Specific Duties & Responsibilities**
- Coordinates visits either within the department or between several departments.
- Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
- Verifies and enters patient insurance information into Epic.
- Registers patients for clinical appointments using computerized database.
- Assists patients or family members with completion of medical insurance forms.
- Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
- Assists in arranging needed patient transportation.
- Collects time of service payments, issues receipts, and prepares cash settlement records.
- Assigns diagnostic and procedure codes to charge vouchers and enters charges in Epic.
- Assists in obtaining pre-authorizations required by patients' health care insurers for medications and/or procedures.
- Discusses patient's charges, if appropriate, with patients and/or patients' family.
- Schedules patients for laboratory tests, medical examinations, procedures, surgeries and admissions. Resolves any schedule conflicts.
- Responds to requests for completion of various medical forms for patients such as MVA forms, Disability forms, Worker's Compensation forms, etc.
- Proactively seeks to schedule/reschedule patients to efficiently fill physicians' schedules.
- Scans medical record documents into Epic.
- Monitors patient In-basket messages and replies to requests. Routes messages as needed to technicians and or physicians.
- Refers patients to appropriate office if financial counseling is necessary.
- Assists with basic insurance and third-party queries and explains payment policies.
- Assists with back-office duties as needed to ensure consistent patient flow.
- Maintains appropriate level of office supplies and medical forms; orders additional stock in a timely manner.

**Minimum Qualifications**
- High School Diploma or GED required.
- One year work experience required in a similar service-oriented industry.
- Excellent communication skills.
- At least average computer skills.
- Must possess problem solving and organizational skills as well as a strong personal and professional commitment to quality patient care and service excellence.

**Preferred Qualifications**
- Two years college or equivalent work experience preferred.
- Two years related ophthalmology/JHH system work experience strongly preferred.
- Medical terminology and knowledge of medical insurance coverage preferred.

Classified Title: Patient Service Coordinator
Job Posting Title (Working Title): CO Patient Service Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.00 - $28.50 HRLY (Commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday, 8:30 am - 5:00 pm
Exempt Status: Non-Exempt
Location: School of Medicine Campus
Department name: SOM Oph Glaucoma
Personnel area: School of Medicine

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