Front Desk Manager

4 weeks ago

Chicago, United States Emily Management LLC Full time

The Front Desk Manager acts as Front Office management presence in covering Manager on Duty (MOD) shifts. This position will require close cooperation with all hotel departments emphasizing guest service and satisfaction. Supervision of all front office line staff would be a primary focus.

**Perks & Benefits**:

- Competitive pay and a Comprehensive Benefit Package
- Health Saving Account, Flexible Saving Account, Employee Assistance Program
- Annual Education Allowance
- Generous Referral Program
- Fun and collaborative company culture with lots of team-building events
- Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel

**What Will You Do?**
- Act independently as MOD, covering morning, evening & overnight shifts when in need.
- Ensure a high level of guest satisfaction by providing excellent customer service.
- Handle guest inquiries, requests, and complaints in a professional and courteous manner.
- Recruit, train, and supervise front desk staff, including receptionists and bell attendant and valet.
- Distribute minutes and conduct Manager’s Meeting.
- You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile, Use eye and ear contact and guest’s name, Establish/anticipate needs, Solve and own all requests/complaints, Thank everyone
- Provide site tours of the hotel.
- Act as Lobby Ambassador and perform VIP escorts and Oversee VIP arrivals.
- You will be passionate and truly engaged in taking care of our guests, recognizing individual guests, and anticipating their unique needs in order to exceed their expectations.
- Review and approve payroll, monetary disbursements, allowances, and department expenditures.
- Handle cash transactions and ensure accurate billing, monitor and manage front desk expenses and Prepare and submit financial and operational reports as required.
- Ensure proper inventories and controls are in place with established par levels.
- Maintain proper established standards via inspections and walkthroughs.
- Maintain all employee related disciplines such as training, proactive employee relations, performance appraisals, time and attendance, safety, and coaching / disciplinary process.
- Maintain established customer satisfaction score goals via Revinate.
- Maintain positive public relations and pleasant attitude with guests and employees.
- Maintain complete knowledge of all hotel services/features and hours of operation.
- Maintain a positive, cooperative relationship with all other departments.

**What You Bring**:

- Minimum one-year front desk supervisory/management experience required
- A college degree strongly preferred.
- Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
- Knowledge of Opera and internet software preferred.
- Ability to read and comprehend simple instructions, short correspondence and memos.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
- Strong communication skills.
- Appropriate professional appearance and demeanor.

**About the company**:
The Emily Hotel

The Emily Hotel is a boutique hotel inspired by art and woven in nature. The name, a nod to renowned artist Emily Carr who inspired the belief that art can change the way we look at the world. We are upscale, but approachable. Carefully curated yet laid back. Urban but rooted in nature. We hold purposeful values, strive to make sustainability a priority, and share an uncompromising vision to deliver a fresh experience. The core of Emily’s offering is exceptional delivery of well-designed lifestyle spaces. Here people hang out, meet likeminded people, and feel inspired.

**How To Apply**:

- We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted._

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