Dealer Relations Manager

2 weeks ago

Austin, United States S&P Global Full time

**About the Role**:
**Grade Level (for internal use)**: 09
IDEAL CANDIDATE

You have practical experience, a comprehensive understanding, and strong working knowledge of how an automotive dealership runs day to day. You can travel as needed within and out of your defined territory. You continually strive to meet or exceed expectations in all aspects of your role, from servicing our partners to proactively contributing and collaborating with the team and dealerships.
- Possess an in depth understanding of our software platform functionality, related services and an overview of the technical functionality. Leverage this knowledge to strategically implement processes and work with executive management, floor management and other various departments within the dealership on appropriate usage.
- Responsible for day-to-day dealer relationship management and champion the adoption and ongoing use of the company product in the dealerships
- Execute launch planning, manage the product implementation and deliver initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits as well as the same to the regional team
- Serve as first point of contact for our handling dealerships issues and follows up on those that have been escalated
- Bring best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships and to teammates on the regional team
- Ensure that product changes, new features and releases are communicated and implemented in a timely manner to their accounts
- This position will cover a geographical area and work as part of a larger team reporting to a Director of Dealer Relations
- Responsible for the retention & Revenue of 20+ accounts

**Who you are**:

- Bachelors’ degree in Business, Management, Marketing or a related field
- 3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environment
- Significant experience working with CRM tools and are at ease with technology
- Think quickly on your feet and handle ambiguity
- Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work
- Know how to establish rapport and develop meaningful relationships with your clients
- Negotiate effectively, finding the win-win solution to problems
- Proactively solicit feedback, ask clarifying questions and resolve issues in a non-confrontational way
- Ability to perform as part of a larger team and work independently to schedule and prioritize your work
- Regularly assess your own performance and adapt your work to achieve better results
- Must believe in what you do and feel a vested interest the company’s success
- This role requires 80%-100% travel within the region and nationally as needed
- A valid driver’s license is required to perform this role

**About automotiveMastermind**:
**Who we are**:
At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.

**What we do**:
Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.

What’s In It For You?

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they nee

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