Self Checkout Host/cashier

3 weeks ago

Littleton, United States Walmart Full time

**Checkout and Service Host Team Associate**

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties throughout the facility as assigned and/or as necessary.

**Essential Functions**:

- An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation._

Provides customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; promoting products and services; operating equipment, such as cash registers and related tools, to process customer purchases using appropriate procedures for different payment types and items sold; maintaining a safe shopping environment; and appropriately representing and supporting the company's mission.

Receives, stocks, and organizes merchandise and supplies from distribution centers and suppliers throughout the facility by managing inventory flow; following company policy and procedures for utilizing equipment appropriately; merchandising; working inventory exceptions; correcting shelf c apacities; and completing and retaining required paperwork, logs, and other documentation.

Maintains the front end service area in accordance with company policies and procedures by assisting customers with transporting items; loading merchandise into customer vehicles; processing merchandise returns, refunds, exchanges, and warranty repairs; assisting customers with self
- checkout (SCO's); encouraging customers to use self-checkouts; explaining functionality of the registers and current updates; keying items Universal
Product Code (UPCC), suspending transactions, and completing transactions as needed; operating, cleaning, maintaining, and trouble-shooting equipment (for example, cash recycler, register) and related tools to process currency (for example, accounting records, files, customer transactions) using appropriate procedures for different payment types and items sold (All stores except those in Alaska and Hawaii); locating out-of-stock merchandise for customers; returning merchandise to appropriate departments; removing damaged or out-of-date goods; setting up, cleaning, and organizing product displays; keying price changes and updating signage; striving to meet front-end performance goals; and monitoring the area of s hrink, security risks, and safety.

Supports store operations by executing daily workload and processes; following One Best Way (OBW) standards and procedures; participating in team meetings to learn daily and weekly objectives; communicating with team leads to understand daily priorities; training with academy trainers to enhance and develop skills; and escalating business area issues or needs to facility leadership.

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and r ecommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

**Competencies**:

- An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position._

Point-of-Sale - Follows proper procedures to prevent shrink and follows applicable laws and regulations when selling items to Customers. Assists
Customers with payment methods, return policies, and location of items when asked. Uses the cash register and completes Customer sales in a timely manner. Reports complaints, shrink issues, and problems with products, services, and work areas.

Stocking/Receiving - Follows proper procedures to prevent theft and loss when stocking, receiving, maintaining, and securing goods. Receives, stages, and delivers goods to appropriate areas throughout the Facility in a timely manner. Reports complaints and problems with products, services, and conditions in the stocking/receiving area. Uses stocking/receiving supplies and equipment according to company policies and procedures.

Front-End - Follows proper procedures to prevent shrink when monitoring, cleaning, and stocking the Front-End area. Keeps the Front-End area clean, monitors loss controls, and helps Customers find, purchase, and load items in a timely manner. Reports complaints, shrink issues, and problems with Front-End products, services, and work areas. Uses Front-End equipment and stocks supplies according to company policies and procedures.

Accounting - Follows cash management guidelines and related laws and regulations when reconciling and reporting financial transactions (All stores except those in Alaska and Hawaii).

Customer/Member Centered: Serve the Customer/Member - Shows care

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