Client Success Specialist, Orlando

2 weeks ago


Orlando, United States Uber Full time

**About the role**

Uber Eats is looking for sharp, highly motivated individuals to join the Account Management Team in the Southeast territory. This role will focus on post-sales for the SMB segment and help merchants turn potential into reality. This position is critical to driving sustainable growth for merchants, retaining high value accounts, and providing a consultative approach to help businesses to improve operations. By expanding services and developing strategic partnerships, the account manager creates mutually beneficial revenue growth for both merchants and Uber Eats.
- Manage and expand a book of business that consists of the highest value local restaurant groups in the greater Miami market
- Collaborate with your accounts and unlock growth and expansion opportunities
- Educate the merchants on the value of in-app marketing, Ads, and other product offerings
- Improve merchant reliability and delivery order accuracy by troubleshooting store operations issues
- Maintain merchant retention and facilitate brand expansion
- Develop a strong Uber-first mentality to achieve both personal KPIs and business goals
- Collaborate cross-functionally with Operations, Sales, and Support to problem solve merchant difficulties
- Act as an ambassador of Uber Eats' mission, brand, and product
- Travel at least once a month to the assigned territory
- This position requires 2-3 days in-office

**Basic qualifications**
- At least 1 year of experience in sales, operations, account management, or similar functions where you have had full responsibility to grow a book of business and hit specific monthly, quarterly and annual goals (quota)
- Persistence and influence to overcome objections and gain commitment from clients
- Proficiency in Salesforce and Google Sheets/Excel

**Preferred qualifications**
- Experience dealing with integration/POS related issues
- Experience in quantitative data analysis, deep measurable insights, modeling, and sophisticated test plan
- Experience in SQL
- Ability to clearly frame a value proposition and build a case by asking the right questions Ability to manage complex problem solving when working towards a goal



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