Client Success Specialist, Orlando
2 weeks ago
**About the role**
Uber Eats is looking for sharp, highly motivated individuals to join the Account Management Team in the Southeast territory. This role will focus on post-sales for the SMB segment and help merchants turn potential into reality. This position is critical to driving sustainable growth for merchants, retaining high value accounts, and providing a consultative approach to help businesses to improve operations. By expanding services and developing strategic partnerships, the account manager creates mutually beneficial revenue growth for both merchants and Uber Eats.
- Manage and expand a book of business that consists of the highest value local restaurant groups in the greater Miami market
- Collaborate with your accounts and unlock growth and expansion opportunities
- Educate the merchants on the value of in-app marketing, Ads, and other product offerings
- Improve merchant reliability and delivery order accuracy by troubleshooting store operations issues
- Maintain merchant retention and facilitate brand expansion
- Develop a strong Uber-first mentality to achieve both personal KPIs and business goals
- Collaborate cross-functionally with Operations, Sales, and Support to problem solve merchant difficulties
- Act as an ambassador of Uber Eats' mission, brand, and product
- Travel at least once a month to the assigned territory
- This position requires 2-3 days in-office
**Basic qualifications**
- At least 1 year of experience in sales, operations, account management, or similar functions where you have had full responsibility to grow a book of business and hit specific monthly, quarterly and annual goals (quota)
- Persistence and influence to overcome objections and gain commitment from clients
- Proficiency in Salesforce and Google Sheets/Excel
**Preferred qualifications**
- Experience dealing with integration/POS related issues
- Experience in quantitative data analysis, deep measurable insights, modeling, and sophisticated test plan
- Experience in SQL
- Ability to clearly frame a value proposition and build a case by asking the right questions Ability to manage complex problem solving when working towards a goal
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Client Success Specialist, Orlando
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Orlando, Florida, United States Uber Full timeAbout the roleUber Eats is looking for sharp, highly motivated individuals to join the Account Management Team in the Southeast territory. This role will focus on post-sales for the SMB segment and help merchants turn potential into reality. This position is critical to driving sustainable growth for merchants, retaining high value accounts, and providing a...
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