Hotel Front Desk Supervisor

4 weeks ago

San Antonio, United States Hilton Garden Inn San Antonio Downtown Full time

About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company Location Description: At the Hilton Garden Inn San Antonio Downtown we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Hilton Garden Inn San Antonio Downtown can mean for you Overview:
The** Front Desk Supervisor** provides guidance and leadership, ensuring consistent quality customer service is delivered. Front Desk Supervisor must have high motivation and a servant's heart, be able to work with a team and set the example for the job. Must have an upbeat attitude and ready to seize the day.

Qualifications:
**SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY**: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using another combination of skills and abilities.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
- Basic mathematical skills required.
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
- Knowlegde of Hilton Operating system (OnQ or PEP).
- Must have the ability to communicate in English. Self-starting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- Can communicate well with guests.
- Must be willing to “pitch-in” and help co
- workers with their job duties and be a team player.
- Ability to stand, walk and continuously perform behind the front desk.
- Ability to observe and detect signs of emergency situations.
- Ability to establish and maintain effective working relationships with associates, customers and patrons.

**Experience**:

- Prior hospitality experience is a must. Must have 5 star service experience
- Hilton Experience

**Schedule**:

- Includes a mixture of AM, PM and Overnight shifts. Weekdays and weekends.

**Excellent Benefits**
- 401k after 90 days, company match to 4%_
- Medical/ Dental/Vision Insurance
- eligible after 90 days_
- Company-paid Life Insurance_
- Employee Assistance Program (EAP)_
- Flexible Spending Account (FSA)_
- Awesome Vacation and Paid Time-Off Policies_
- Hilton Hotel Discounts Worldwide_
- Pyramid Global Hospitality Discounts_
- Pyramid Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pyramid Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._

**_
Sign On Bonus ** $500**_

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