Store Manager

2 weeks ago


Hoffman Estates, United States GiGi's Playhouse, Inc. Full time

Location: Hoffman Estates, Illinois

With a commitment to fostering a culture of acceptance and empowerment, GiGi's Playhouse provides resources, support, and advocacy to individuals with Down syndrome and their families in North America and globally, while promoting a global message of acceptance for all. The flagship location in Hoffman Estates, Illinois also includes a retail store and café (Hugs + Mugs) that is designed to be a profitable business while also serving as a hub for building career skills for adults with Down syndrome.

GiGi’s Playhouse Core Values:
GiGi’s challenges all staff and volunteers to embody the following core values:

- Enthusiasm: Bringing positive, high energy to your work.
- Best of All: We are always looking to improve every day, with all that we do. Challenge yourself every day to embrace a Generation G life.
- Get It Done: Making things happen and blasting through barriers when needed. Figure it out together.
- Believe: Believe in ourselves, believe in our mission, believe in each other, and believe in the history that brought us here.
- Locally Concerned, Enterprise Minded: We collaborate, share best practices, and leverage the collective learnings from across the GiGi’s network.

Job Summary: We are seeking a compassionate and driven Store Manager to oversee both the physical and online operations at our Hugs and Mugs store. This role involves managing the daily activities of the store while empowering and supporting our interns with Down syndrome to succeed in the workforce. The Store Manager will be pivotal in creating an inclusive, supportive environment.

Key Responsibilities:

- Oversee daily operations of the store and manage the online sales platform to ensure a seamless shopping experience.
- Manage inventory, sales, merchandising, and customization of store products including coffee, tea, gelato, and branded merchandise.
- Develop and implement strategies to increase store and online sales, including corporate sales initiatives.
- Train, guide, and support interns with Down syndrome, fostering their skills in retail operations, customer interaction, merchandise design, and customization.
- Ensure compliance with health and safety regulations.
- Collaborate with GiGi’s Playhouse management to align store objectives with organizational goals.
- Handle customer inquiries and resolve issues to maintain high customer satisfaction, both in-store and online.
- Contribute to regular performance reviews and provide constructive feedback to help interns meet their personal and professional goals.

Qualifications:
Commitment to the mission of GiGi’s Playhouse and a passion for working with individuals with special needs.

Experience in retail management, retail operations, preferably with experience in e-commerce and custom merchandise.

Strong leadership skills with a proven ability to train and motivate staff.

Exceptional interpersonal and communication skills.

Ability to handle multiple tasks and high-stress situations with professionalism.

High school diploma required; a degree in business administration, hospitality, or related field preferred.
- GiGi's Playhouse is an equal opportunity employer and encourages individuals from diverse backgrounds to apply._



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