Receptionist - The Residence at Penniman Hill

**If you have been looking for a career that loves you back... This is the one**

***Part Time / Per Diem**

***Friday evenings**

**Essential Functions, Duties and Responsibilities**:

- Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, co-workers and the surrounding community.
- As an associate you are expected to have an active role in growing community occupancy by representing and interacting positively with potential residents, family members and professionals.
- Perform all duties and responsibilities with a positive attitude.
- Handle incoming telephone calls in a professional and courteous manner and directs them accordingly.
- Greet guests and visitors in a professional and courteous manner and directs them accordingly.
- File correspondence.
- Sort mail.
- Record and type guest meal charges.
- Maintain and file resident safety sheets.
- Type correspondence as needed.
- Coordinate front desk activities.
- Maintain the front desk in a neat and orderly manner.
- Respond to emergency situations by contacting appropriate party; 911, fire department, police etc.
- Attend required in-service training sessions and orientations.
- Respond to residents needs in a courteous manner.
- Update the communication log book on a regular basis.
- Maintain community brochures and stock.

**Job Qualifications**:

- Knowledge, Skills and Abilities:

- Must have knowledge of basic telephone reception systems and techniques.
- The ability to handle all incoming telephone calls and visitors in a pleasant and courteous manner, provide clerical support and represent the residence in a professional manner.
- The ability to respond calmly to emergency situations is essential.
- The ability to communicate in English both orally and in writing is essential.
- Focused and dedicated to provide excellent customer service
- The ability to handle emergency situations calmly and completely is essential.
- Education: A high school diploma or GED is preferred.
- Experience: Requires six months to one-year prior reception experience in an office environment. Typing or word processing experience is preferred.
- Physical Demands:

- Finger and hand dexterity to handle and manipulate instruments and equipment.
- Visual and auditory acuity.
- Must be able to lift a minimum of fifteen (15) lbs. and be able to carry objects.
- Must be able to push and pull carts, and continuously walk, sit and stand.
- Must be able to turn, crouch, kneel, stoop, bend below waist, and reach above shoulder height as tasks dictate.
- Must use good body mechanics.
- Must be able to type and use a computer.