Patient Access Representative
1 month ago
**Patient Access Representative - Lead Registrar, Bed Management**
At Stony Brook Medicine, our **Patient Access Representatives** are responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in areas of Registration, Financial Screening and Verification, and patient throughput.
**The Patient Access Lead Registrar** assigned to **Bed Management **is a key member of the Patient Access Services team, responsible for inpatient throughput ensuring that all patients are assigned to the appropriate level of care. Works closely with Bed Coordinators and Administrators in a multi-disciplinary centralized throughput model. Responsible for Pre-Registrations, Registration, and Pre-Arrivals ensuring the accuracy of information. Responsible for ensuring inter and intra-facility transfers are registered timely and appropriately in accordance to prescribed workflows. Responsible for completing inpatient registration and securing regulatory documents/signatures. Responsible for coordination between physicians, patient units and morgue personnel to ensure Database Applications Vital Events (DAVE) workflows are completed for timely decedent release.
**Bed Management Patient Access Lead Registrar’s duties include, but are not limited to**:
- Serves as the registration super-user and shift lead in Bed Management, supporting Patient Access staff and multi-disciplinary colleagues in matters of registration protocols and process flows.
- Works to expedite registration functions according to priorities.
- Assists a supervisor with “on the job training” as appropriate.
- Assists a supervisor with monitoring staff’s registration, eligibility verification, and efficiency.
- Assists a supervisor in re-assigning staff in response to census needs and changing priorities.
- Appropriately relays issues identified as needing higher level intervention to supervisory attention.
- Works in collaboration with supervisors and leads in shift endorsements and leadership shift coverage.
- Coordinates and supports activities to ensure excellence in throughput for inpatient and observation; including same day admits, urgent, emergency and transfers in collaboration with a multi-disciplinary team in the CTO Office.
- Responsible for updates to medical service appropriateness by patient type. Screens and takes reservations for direct admissions and coordinates with the multi-disciplinary team to assign appropriate level of care.
- Works closely with Bed Coordinators and ADNs (nursing staff).
- Responsible to provide hospital wide requestors with real time bed status, patient information, and room availability.
- Completing pre-arrival, pre-registrations and registrations using various computer system resources for all Inter and Intra-facility transfers in accordance with prescribed workflows.
- Supports Financial Clearance by verifying and documenting appropriate insurance coverage.
- Send appropriate admission notification faxes to the insurance companies.
- Enter death certificate data electronically or on paper and ensure timely physician certification.
- Support completion of MRN and encounter combines and building physician using the HNA Combine Tool.
- Complete patient registration, including demographic and regulatory information, confirming insurance eligibility / verification.
**Qualifications**:
**Required Qualifications**:
- Associate's Degree with one year working experience in the healthcare industry, such as patient access services, hospital registration.
- In lieu of degree, three years of demonstrated excellence working in patient access bed management, a hospital, public health, or facility-based healthcare setting.
- Knowledge of insurance eligibility and proper coverage identification.
- Excellence in verbal and written communication within a multidisciplinary environment.
- Strong interpersonal skills are essential.
- Strong PC and Microsoft Office experience required.
- Ability to work independently in a multidisciplinary team structure.
**Essential position: This function/position has been designated as “essential.” This means that when the hospital is faced with an institutional emergency (staff shortages, increased census, inclement weather, and/or other emergencies), employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.**
**Preferred Qualifications**:
- Previous experience as a Patient Access Representative at a Medical Center is strongly preferred.
- Hospital Bed Management experience, and/or Billing, Registration experience.
- Familiarity with Medical insurance benefits, demonstrated through experience with EMR computerized registration / Financial / IT systems.
- Knowledge of medical terminology.
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