Pc Technician

3 weeks ago

Chicago, United States SAIC Full time

Job ID: 2405964

**Location**:CHICAGO, IL, US

**Date Posted**:2024-04-26

**Category**:Information Technology

**Subcategory**:Technical Support

**Schedule**:Full-time

**Shift**:Day Job

**Travel**:Yes, 10 % of the Time

**Minimum Clearance Required**:Interim Secret

**Clearance Level Must Be Able to Obtain**:Secret

**Potential for Remote Work**:No

**Description**

SAIC is seeking a PC Technician, to support the US Army Corps of Engineers RITS Program. **Location: Chicago, IL**

**Required Education and Experience**:

- Bachelors and three (3) years or more experience; four (4) years of experience in lieu of degree.
- Experience using Remedy or a similar ticketing system.
- Demonstrated professional experience with Windows Server 2012; Windows Server 2016.
- Demonstrated experience with VMware.
- Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services.
- Comprehension of NTFS file share permissions.
- Fundamental understanding of authentication mechanisms such as Kerberos and LDAP.
- Basic networking experience (TCP/IP, routing, SSH, OpenVPN)
- Strong verbal and written communications skills.
- Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.

**Required Certifications**:

- Current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE).
- Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment.

**Desired Experience**:

- Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits).
- Prior USACE/ACE-IT experience.
- Experience working in a DOD environment.

**Required Clearance**:

- US citizen with an Interim Secret security clearance and ability to obtain a Secret.

**Job Duties**:

- Manage and maintain currently supported and subsequent Microsoft (MS) Windows Server Operating Systems (OS) on physical and virtual operating environments.
- Demonstrate day-to-day adherence with change management precepts and practices and is responsible for writing Change Requests and seeking approval.
- Assist in storage and data management, specifically file and folder permissions.
- Support operational transition of enterprise solutions into production.
- Primary POC for local server, network and telecom repair of District infrastructure components.
- Coordinate local response to IAVA vulnerability remediation.
- Coordinate Level 3 support to the District technical personnel.
- Primary escalation POC for after hours and VIP level support requests.
- Ensure the work schedules of SAIC and subcontractor employees are established, documented and coordinated to provide coverage during contractually required operating hours.
- Review current workloads and ticket distribution. In coordination with ITC, reassigns priorities to ensure service delivery metrics are met. Responsible for SLR performance.
- Collaborate with the local ITC and Ops Officer to ensure the needs of the users are understood and appropriately addressed.
- Responsible for monitoring the technical performance of SAIC and subcontractor staff and reporting exemplary or disciplinary performance to the SAIC Division Manager./ Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.
- Monitor the effectiveness of Service Delivery to the local site and reports discrepancies and escalations to the SAIC Division Manager.
- Provide weekly performance reports to the ITC and the SAIC Division Manager.

**Qualifications**

**Required Education and Experience**:

- Associates and three (3) years or more experience; two (2) years of experience in lieu of degree.
- Experience using Remedy or a similar ticketing system.
- Demonstrated professional experience with Windows Server 2012; Windows Server 2016.
- Demonstrated experience with VMware.
- Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services.
- Comprehension of NTFS file share permissions.
- Fundamental understanding of authentication mechanisms such as Kerberos and LDAP.
- Basic networking experience (TCP/IP, routing, SSH, OpenVPN)
- Strong verbal and written communications skills.
- Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.

**Required Certifications**:

- Current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE).
- Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment.

**Desired Experience**:

- Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits).
- Prior USACE/ACE-IT experience.
- Experience working in a DOD environment.

**Required Clearance**:

- US citizen with an Interim Secret security clearance

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