Bank Teller

**TRI-COUNTY BANK & TRUST COMPANY**

**BANK TELLER JOB DESCRIPTION**

**General Purpose**:Accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise on the bank's products and services. Meets the needs of the customers by providing a high level of customer service.

**Essential Functions & Duties**
- Greet customers when they arrive and direct them to the appropriate bank representative
- Answer inbound phone calls in fast-paced work environment
- Receive and count working cash at beginning of shift
- Identify customers, validate, and cash checks
- Accept cash and checks for deposit and check accuracy of deposit slip
- Process cash withdrawals
- Daily mail pick-up
- Count and roll loose coins
- Perform specialized tasks such as preparing cashier's checks, personal money orders
- Perform services for customers such as ordering checks
- Bi-weekly cash ordering
- Receive and verify loan payments, mortgage payments and credit card payments
- Record all transactions promptly, accurately and in compliance with bank procedures
- Balance currency, cash, and checks in cash drawer at end of each shift
- Answer inquiries regarding checking and savings accounts and other bank related products
- Attempt to resolve issues and problems with customer's accounts
- Assist in closing accounts as required for customers
- Promote bank products and services to customers
- Identify referral opportunities and make relevant referrals
- Process banking transactions for a high volume of customers
- Redeem savings bonds and other financial instruments
- Daily vault and ATM balancing
- Filing bank documents
- Introduce new customers to the platform and assist them with any balance transfers or other transactions
- Learn and follow Bank’s operation procedures to ensure compliance with all internal controls and established policies and procedures outlined in the employee handbook

**Other Duties**
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**Education & Experience**
- High school diploma or equivalent
- Preferred 5+ years cash handling experience in a banking or retail setting
- Preferred 1+ years banking experience
- Some clerical, administrative, cash handling, sales or customer service experience preferred
- Demonstrated exemplary organizational, problem resolution, decision making and communication skills
- Microsoft Office Suite experience preferred
- Notary preferred

**Key Competencies**
- Knowledge of customer service principles and client focus
- Strong numerical ability and logic skills
- Accuracy and attention to detail
- Time management
- Honesty and integrity
- Teamwork
- Stress tolerance
- Ability to follow precise directions and learn banking equipment and software quickly

**Supervisory Responsibility**

This position has no supervisory responsibilities.

**Work Environment**

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

**Physical Demands**

This position requires manual dexterity, the ability to lift files, coin bags, and open filing cabinets. Lifting capacity of up to 25 lbs. This position requires bending, stooping or standing, as necessary.

**Benefits**

401(k)

401(k) Matching

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Employee Discount

Paid Time Off

Tuition Reimbursement

**Benefit Conditions**

Waiting period may apply

Full-time employees eligible

**Position Type**

This is a full-time position.

**Work Location**

Crawfordsville

**Expected Hours of Work**

8-hour day shifts Monday-Friday, 4-hour day shifts Saturday, in rotation cycle

**Travel**

May be required at times to cover for other branches for planned or unexpected absences. Employees will be given as much notice as possible. Traveling will be done on a rotation basis.

**COVID-19 considerations**

We have installed glass barriers, supply masks, gloves, hand sanitizer, and common surfaces are sanitized regularly.

**AAP/EEO Statement**

Tri-County Bank & Trust Company provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

**Job Type**: Part-time

Pay: $14.00 - $25.00 per hour

Expected hours: No more than 25 per week

Experience level:

- 5 years

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

**Education**:

- High school or equivalent (required)

**Experience**:

- Cash handl