Mission Operations Coordinator

2 months ago


Tempe, United States Ensiteful, Inc. Full time

**Summary**:
The Mission Operations Coordinator is responsible for deploying CPG missions to our gig workforce. This includes, but is not limited to, understanding our organization's needs, providing support, deploying missions to, and driving the engagement of our gig-workforce. In addition, this position requires the validation of work (missions) performed by the gig-workforce. Must be a team player with an emphasis on collaboration and teambuilding.

**Responsibilities**:

- Understand the organization's CPG clients and mission needs
- Deploy missions to the gig workforce
- Analyze mission locations for coverage
- Track and measure mission performance and profitability
- Stay up-to-date on industry trends and best practices as it relates to the gig economy
- Collaborate with other departments to ensure the client missions and gig workforce are aligned with the organization's strategic goals
- Provide support for and drive engagement of Brand Agents
- Validate missions for accuracy
- Meet expected KPI’s
- Any other tasks asked of you in support of the company’s strategic goals

**Qualifications**:

- 1+ years of experience in managing teams of gig-workers
- Able to take initiative and is a self starter
- Strong understanding of the gig economy
- Excellent communication and interpersonal skills
- Excellent customer service skills
- Ability to work independently and as part of a team
- Proficient in Microsoft Office Suite
- Experience working in and with call center software is a plus

**Benefits**:

- Competitive salary
- Health, dental, and vision benefits package
- 15 days annual PTO

Pay: $42,000.00 - $52,000.00 per year

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- On call
- Weekends as needed

**Experience**:

- gig worker or gig work management: 1 year (required)
- Call center: 1 year (required)

Ability to Relocate:

- Tempe, AZ 85288: Relocate before starting work (required)

Work Location: In person



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