Job Specialist Iii

1 week ago


Brockton, United States EO of Labor & Work Dvlpmnt Full time

The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program which provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and who are able to work, available for work and looking for a job.

The Job Specialist III will:

- Interview customers of agency unemployment insurance (UI) programs, by telephone or in person, to obtain, record and input to UI Online or other agency system as needed, to determine initial and/or ongoing eligibility of customers for programs and services.
- Explain to customers, by telephone or in person, such matters as: proper preparation of agency forms and materials, program policies and procedures, service availability, rights, and responsibilities of all parties, reporting requirements and benefits of programs and services.
- Interact by telephone or in person in a professional manner with customers and operate computers and peripheral equipment following established procedures and guidelines.

**Qualifications**
- Minimum Entrance Requirements: Applicants must have at least (A) three years of full time, or equivalent part-time, professional or paraprofessional experience in any of the following: (a) personnel interviewing, recruitment or job placement; (b) employment, vocational, educational, psychological, sociological, or rehabilitation counseling or guidance; (c) credit or claims adjustment interviewing; (d) job analysis or position classification work, and of which at least (B) one year must have been in a professional capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions:

- I. An Associate's degree from a recognized college or university may be substituted for one year of the required (A) experience.*

II. A Bachelor's degree from a recognized college or university may be substituted for two years of the required (A) experience.*

III. A graduate degree with a major in education, vocational or rehabilitation counseling, or public administration may be substituted for the required experience*
- Education towards such a degree will be prorated on the basis of the proportion of the requirements actually completed.

**Comprehensive Benefits**

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards

**An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.**

**Official Title**: Job Specialist III

**Primary Location**: United States-Massachusetts-Brockton - 226 Main Street

**Job**: Community and Social Services

**Agency**: Department of Workforce Development

**Schedule**: Full-time

**Shift**: Day

**Job Posting**: May 31, 2024, 8:19:34 AM

**Number of Openings**: 1

**Salary**: 52,565.76 - 52,565.76 Yearly

**If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator**: Dennis Johnson - 6176265111

**Bargaining Unit**: 01-NAGE - Clerical/Administrative

**Confidential**: No

**Potentially Eligible for a Hybrid Work Schedule**: Yes


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