F&b Outlets Supervisor

3 weeks ago

Tucson, United States Omni Hotels & Resorts Full time

**Location**:
**Tucson National Resort**

Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.

The Omni Tucson National Resort’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort may be your perfect match.

**Job Description**:
Responsible for ensuring proper training and supervision of staff in all F&B outlets, delivering prompt, courteous service in a manner that complies with Omni Tucson National Resort Food and Beverage standards.

**Responsibilities**:

- Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Resort.
- Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
- Monitor dining rooms for seating availability, service, safety, cleanliness and well being of restaurant guests.
- Must maintain full familiarity with menus and knowledge of beverage offerings.
- Ensure all staff has completed side work checklists for dining room.
- Spot check liquor pars and order daily supplies.
- Monitor food and liquor requisitions and food waste.
- Check bar controls, shot glass use, red lining, and bottles totally empty daily.
- Hold pre-shift meetings and ensure department training requirements are met monthly.
- Follow up on established training steps.
- Handle guest comments and complaints and ensure member and guest satisfaction.
- Communicate with guests and receive feedback.
- Stay and assist on the floor during peak hours.
- Observe, teach, and correct staff’s service in a professional manner.
- Examine food preparation and beverage presentation.
- Assist manager in scheduling and forecasting both weekly and monthly.
- Participate in interviewing/recruiting as needed.
- Assist in monthly MOS audits.
- Prepare maintenance requests and follow-up.
- Maintain knowledge of the resort property and events.
- Participate in department meetings and other required company training.

Qualifications:

- 1 year of experience in Food and Beverage supervision or management role preferred.
- Must have and maintain AZ Food Handlers and TABC certifications.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management, and co-workers, both in person and by phone.
- Must be able to work in a fast-paced environment and multi-task efficiently.
- Prior serving and cash handling experience preferred
- Must be able to work flexible shifts including nights, weekends, and holidays.
- Must have the ability to manage deadlines.
- Understanding of Food and Beverage financials including cost and par controls is preferred.
- Must have a strong attention to detail as well as strong customer service skills.
- Must know emergency procedures and work to prevent accidents.

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