Night Auditor

**AT INDIGO ROAD...**

Our goal is to be the best job you'll ever have in the hospitality industry. No joke, it’s what we truly aim for. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart. Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.

**Essential Functions and Responsibilities of the job include, but are not limited to**:

- One (1) year related experience in hotel or similar environment.
- Handle confidential information, including guest records, with a high degree of integrity.
- Address guest complaints, issues and/or requests in friendly and professional manner, taking initiative to resolve all issues and ensuring that all matters are resolved or escalated to the appropriate representative.
- Assist and oversee all Front Desk/audit functions. Balance Food & Beverage outlets. Balance and post the front office accounts. Distribute daily report and others as requested.
- Follow all checklists to ensure all duties are performed.
- Provide excellent and attentive service to hotel guests at all times.
- Ensure proper credit card and key control policies are followed accurately.
- Ensure sufficient authorization for all stays each night.
- Obtain and verify essential guest information; ensure accuracy and completeness of all records for guest check-in/check-out needs, inquiries and reported problems.
- Ensure the timely delivery of wake-up calls and express checkout bills to the guest.
- Responsible for knowing hotel emergency procedures.
- Maintain accurate accounts of cash, checks, and credit transactions.
- Provide accounting support to the hotel by ensuring all revenues are posted to the correct department, balance the guest ledger on a daily basis and complete all necessary reports.
- Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.
- Proficiency in Microsoft Word, Outlook and Excel preferred.
- All other tasks assigned.

**OTHER DUTIES/RESPONSIBILITIES**
- Strive to maintain personal, staff and guest safety. Reporting any incidents in a timely manner.
- Participates in activities and meetings.
- Self-supervision to stay on task and excellent time management.
- Hours Required: Thirty to Forty hours over a five-day period; flexible; days and times may vary based on needs of Hotel. Hours based on business volume and needs, most weekends required.
- All other duties as assigned.

**Job Types**: Full-time, Part-time

Pay: $19.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 10 hour shift
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
- Weekends as needed

**Experience**:

- Hotel: 1 year (preferred)

Work Location: In person