**WINERY HOST/GREETER**

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**QUALIFICATIONS**

Winery Host/Greeter
- Passion for the wine and hospitality industry.
- Must be 21 years of age for this position.
- Greet each guest in a friendly and polite manner.
- Direct guests according to what you interpret their needs are.
- Inform them of any policies such as pets, state that we are service animal exclusive.
- Inform guests that we are a family friend establishment, our posted signs promote a safe experience.
- Inform guests of any specials or events happening each day.
- Check Members in and Verify Account Details.
- Answer the phone in a warm and friendly manner.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**: include the following non-inclusive list. Other duties may be assigned. Nothing in this job description reflects management’s right to assign or reassign duties to this job at any time. All duties are to be performed in compliance with Monserate Winery policies and procedures.

1. Understand completely all policies, procedures, standards, specifications, guidelines, and training programs.

2. Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times by providing excellent guest service.

3. Be knowledgeable of A.B.C. laws and guest compliance.

4. Setting up and taking down of bar/station.

5. Case carry-outs.

6. Stocking.

7. Assist servers and cashiers.

8. Assist with tables.

9. Supports the functionality of a clean and organized tasting room and outdoor dining area.

10. Build rapport with guests in order to ensure guest retention.

11. Selling of wine club memberships, wine products, featured wines, and merchandise.

**Physical Demands**:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and/or walk for up to eight hours at a time; use hands to finger, wrists, arms, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds.

**Work Environment**:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will be working in typical conditions of a tasting room to include hard flooring with uneven ground. May occasionally be exposed to wet floors. On the grounds, may encounter walking on grass, dirt, debris, uneven ground, vineyards, etc.

**Job Type**: Part-time

Pay: $16.00 per year

Expected hours: 16 - 20 per week

**Benefits**:

- Employee discount

Shift:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift

Weekly day range:

- Monday to Friday
- Weekends as needed
- Weekends only

Work Location: In person