Customer Service Manager

1 month ago

Marion, United States Formica Full time

**KNOWLEDGE, SKILLS, ABILITIES, EXPERIENCE**
- Bachelor’s degree in Communication or Business Management required
- Excellent communication (verbal and written) and interpersonal skills
- Strong leadership skills
- Ability to motivate and direct people to achieve desired results
- Ability to make sound judgment and decisions
- Project management experience
- Skilled at proactively resolving problems
- Strong negotiation skills
- Knowledge of ERP systems
- Highly dependable with an excellent work attendance record
- Excellent time management skills with ability to meet deadlines

**DUTIES, RESPONSIBILITIES**
- Direct and control departmental goals to ensure alignment with company objectives
- Measure and monitor daily performance to ensure departmental goals are met or exceeded
- Manage and supervise customer service-hiring, discipline, evaluations, promotions with HR
- Identify departmental training and developmental needs and create programs as required
- Ensure effective customer relationships - internal and external
- Responsible for escalated issues/requests and problem resolution for customer service
- Manage daily work flow within teams and overall department
- Actively lead and participate in regularly planned team meetings
- Communicate and collaborate with team members outside the department
- Ownership and resolution of escalated issues
- Provide backup support when team members are out of the office
- Other duties as assigned

**PHYSICAL DEMANDS**
- Ability to sit at a desk for periods of time
- Ability to work in an open office environment
- Ability to walk or stand for short periods

**EXPECTED HOURS**
- Availability to work at least 8 hours per day and additional hours as needed
- Availability to start work before regular shift and remain after shift

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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