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Manager, Av/it Operations
4 months ago
The Manager, AV/IT Operations (AV/IT) will be responsible for overseeing the day-to-day administrative teams of the Digital Spaces department to ensure services meet quality and efficiency standards. This will include managing operational logistics, shipping and receiving, facilities management, budget and purchasing, security protocols, digital signage, content management systems, and ensuring business continuity among the Digital Spaces teams. Scope will include general use classrooms, event operations on The Hill and Luskin Conference Center, enterprise digital signage, BruinCast, digital spaces offices and operations centers, UCLA's administrative conference rooms, and other ITS-managed spaces.The Manager, AV/IT Operations (AV/IT) will also work in close collaboration with other departments and teams to ensure that the digital spaces team is able to meet the changing needs of the business. The Manager, AV/IT Operations (AV/IT) will positively impact UCLA's operations and culture by enhancing the digital learning environments and interactive spaces that support the University's academic mission and community engagement. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.**Salary & Compensation**
- UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
**Qualifications**
- Five years Experience working in one or more of the following fields: information technology, management, customer service, systems administration, engineering, higher education, or a related field. (required)
- Two years Experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment, or related field. (required)
- Experience in creating and administering business continuity plans in coordination with multiple stakeholders. (required)
- Demonstrated experience presenting complex technical information to audiences of technical and non-technical stakeholders. (required)
- Significant experience working in a project-based environment using leading project management practices. (required)
- Extensive experience solving technical and non-technical problems; able to delegate solutioning when appropriate to the proper resources. (required)
- Experience operating as a point of escalation. (required)
- Demonstrated experience providing inclusive leadership of others, cultivating an inclusive environment that values equity, diversity, inclusion and belonging. (required)
- Experience in complex higher education environments, serving academic and administrative functions of a large public university. (preferred)
- Seven or more years Experience working in one or more of the following fields: information technology, management, customer service, systems administration, engineering, higher education. (preferred)
- Five or more years Experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment. (preferred)
- Proven ability to manage large-scale logístical operations on time and within budget. (required)
- Proven ability to administer large budgets, with experience in enterprise procurement processes. (required)
- Knowledge of enterprise-wide AV/IT integrations and installations, their dependencies, project delivery timelines, and operational needs. (required)
- Ability to articulate a strategy that motivates others to action. Ability to execute on a long-term strategic vision for digital spaces and event services that aligns with the university's mission and goals. (required)
- Advanced written and verbal communication skills and is able to communicate work assignments to medium-sized teams. (required)
- Demonstrated leadership / management skills, including abilities in persuasion, negotiation, change management, and mentorship. (required)
- Advanced project management skills with demonstrated experience delegating responsibility, tracking project progress, supervising others, and advising teams on competing priorities. (required)
- Able to lead data gathering efforts seeking information from multiple and diverse sources. (required)
- Inspires creativity in others and advises teams on industry-leading practices, such as the incorporation of new technologies or processes. Has demonstrated experience leading in an ever-changing, fast-paced environment. (required)
**Education, Licenses, Certifications & Personal Affiliations**
- Bachelor's Degree Information techn
