Usa - Operations Manager

4 weeks ago

Woodbridge, United States ISS Group Holdings Limited Full time

**You Belong Here Wherever in the World you find yourself.**

**We celebrate our wins as one team of many great people**

With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 240 offices to help our partners _connect to a smoother, smarter ocean_.

**_
Global Perspective_** - we connect the world and see the bigger picture.

**_ The Power of People_**_ -_ we rely on the strength of local agent knowledge and relationships.

**_ Progress_**_ _- we adopt new thinking and push for positive change in our industry.

We know what matters. We never stand still. We always reach for more.

InchcapeShippingServices

**Business Need / Purpose of Role**:
**Objectives & Measurement - Key Responsibilities**:

- Service Delivery_
- Ensure service delivery is provided to the highest standard by coaching Operations Representatives on customer service, problem solving and being proactive
- Maintain a positive and collaborative culture.
- Establish and maintain relationships with government departments and agencies, local authorities and stake holders
- Act on escalated matters that require an immediate response and engage in conversation with customers to address any issues or concerns
- Ensuring that employees have a common purpose and maintain a culture where the staff supports one another
- Operations_
- Advise Local Authorities on vessel details and liaise with Vessel Master and Principal Operator daily
- Acknowledge Appointments and Create PDAs
- Always perform accurate and timely updates of systems
- Monitoring and managing vessel activities to efficiently schedule Operations Representatives’ work activities
- Develop and Maintain relationships with Local Vendors. Review and report their performance on a periodic basis
- Ensure that all work is done meeting compliance and QHSSE standards
- Financial_
- Continually seek new methods to reduce operational costs and find efficiencies
- Full utilization of the Company’s Operating Systems as per company operating procedures, as directed by line manager

**Knowledge, Skills, and Abilities**:

- Must be Subject Matter Expert on Port Operations
- Must have knowledge of shipping documentation i.e. Bill of Lading
- Must have knowledge of local maritime laws, rules & regulations
- Must have dependable transportation and possess a valid license
- Expertise in international, federal, state and/or local laws, rules and regulations for operations and security (USA & IMO).
- Strong knowledge about the local market, competitor and industry trends
- Demonstrated results - performance, leadership and organizational wise
- Ability to leverage internal and external relationships to expand business opportunities
- Strong verbal and written communication skills in order to communicate with a multinational network
- Strong business partner and relationship building capabilities across a diverse international group
- Quick thinking and comfortable in working in a fast-paced environment where each day brings new challenges
- A self-starter; happy to pitch into the day-to-day where necessary
- Must possess an advanced proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook
- Balance multiple tasks, changing priorities & operate within a deadline-oriented environment

**Education, Qualifications, Certifications, and Licenses**

**Education/Experience**:

- Bachelors degree in Maritime or Business Administration or a related major from a public or accredited private academic institution desired.
- 2-4 years’ experience in general maritime industry (mostly vessel operations) with exposure to various commodities and vessel types utilized in the port of employment

**Licenses**:

- Expected to travel around specific port/terminal locations and surrounding areas and must possess their own reliable transportation, a valid "non-expired" state drivers' license, and vehicle insurance coverage.

**Why Inchcape Shipping Services?**

We believe in building a diverse and high performing workforce, that works together to provide our partners with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of the diversity of our people and know that their unique experiences, skills, and passions - strengthens the organization, stimulates creativity, and promotes the exchange of ideas - helping you to build a rich and rewarding career.

What you’ll get:
We understand that different families have different needs, which is why we’re always evolving our benefits to accommodate our employees.

Along with health and financial benefits, our employees enjoy a variety of other perks, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor various events thr

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