Client Concierge

3 weeks ago


Encino, United States The Wallace Firm Full time

Location: 16000 Ventura Blvd. Encino, CA 91436

Full-Time Position: 40 hours/week, Monday - Friday, 8 am - 5 pm

Are you a team player that is proactive, positive, and always willing to give it 100%? If yes, then we want to speak with you

Competitive wages with benefits such as medical, dental, vision, paid time off, sick time and 401k. Many growth opportunities also available to those who showcase heart and hustle. Paid parking will also be provided.

Our clients are our #1 priority. Our “customer first” approach is the core of everything we do. It is essential that you can empathize with clients throughout what may be a very stressful period of their lives.

**Responsibilities/Duties**
- Greet all visitors and employees.
- Answer and direct all incoming telephone calls made to the firm ensuring communication at a professional level.
- Manage the reception area to ensure effective telephone and mail communications.
- Receive, scan, and distribute mail and other daily correspondence.
- Ensure lobby, conference rooms, and break room are clean, organized, and stocked with required material.
- Client relations -- assisting clients on file matters when appropriate or direct them to appropriate parties.
- Perform other duties as assigned by Operations Team.
- Validate parking for approved guests.
- Perform light hospitality when necessary (e.g., coffee, water, food, drinks, etc.)
- Assist with various projects for other departments (e.g., filing, document preparation, organizational projects, etc.) as needed and approved by Operations team.
- Understand firm culture and expectations with respect to greeting clients and other visitors to the firm.

**Qualifications**
- Detail-oriented professional with a positive outlook.
- Strong customer service skills.
- Familiar with phone call handling/routing.
- Ability to work well under pressure.
- Strong organized and follow up skills.
- Comprehension of legal matters and/or previous experience helpful but, not required.
- Ability to communicate effectively and handle multiple priorities in a timely and professional manner.
- Bilingual (Spanish) required.

Pay: $16.00 - $20.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Free parking
- Health insurance
- Paid sick time
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person


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